Emirates opens new centre focused on advanced hospitality training for cabin crew

The facility offers a range of training opportunities for both new recruits and experienced staff. Training includes immersive experiences such as gourmet four-course lunches curated by master chefs and served by elite trainers. These sessions allow crew members to experience firsthand some of Emirates’ most celebrated First and Business Class dishes.

In addition to fine dining simulations, cabin crew participate in culinary workshops where they learn plating techniques from professional chef trainers in a kitchen designed to mirror both restaurant settings and airline galleys.

A communication-focused course called "The Art of Service" teaches staff not only refined service techniques but also emphasizes emotional intelligence and adaptability when interacting with passengers from diverse backgrounds.

Wine education is another component at the center. Building on Emirates’ L’art du vin program launched in 2024 at its Dubai Cabin Crew Training Centre, courses are tailored for different levels—Introduction, Business Class, and First Class—where participants taste wines from Emirates' onboard selection while learning about wine heritage and food pairings.

Earlier this year, Emirates also opened a Crew Zone at its Group Headquarters in Dubai. This dedicated space offers educational workshops, technology resources, staff support services around-the-clock, wellness facilities, and interactive lounges aimed at supporting cabin crew throughout their careers.

Emirates recruits cabin crew from over 140 countries who speak more than 70 languages. All undergo an initial eight-week course covering areas such as onboarding procedures, safety protocols, medical training, aviation security standards, uniform guidelines, as well as service and hospitality skills. Ongoing training continues throughout their employment with access to theoretical classes and practical exercises using full-motion simulators for all aircraft types.