Delta ramp agent recognized for service contributions at Salt Lake City airport

One event particularly meaningful to him is Delta’s annual Jet Drag fundraiser for the American Cancer Society. The competition involves teams pulling a Delta jet as quickly as possible, with Salt Lake City teams frequently winning. For Roberts, whose father is a prostate cancer survivor, participating in this event holds personal significance.

“It’s all about teamwork,” Roberts said. “If you aren’t in unison with your team, you’re not going to get it.”

At work, Roberts also mentors new employees through SLC’s mentorship program and emphasizes a servant-leader approach to his daily responsibilities.

“Challenges are amazing because that’s where you learn and grow the most,” he said. “I look forward to challenges every day. Whether I know the answer or not, I still move forward.”

Allison Ausband, Executive Vice President and Chief People Officer at Delta Air Lines, highlighted how employees like Roberts exemplify the airline's people-first culture during its Centennial year: “Our people-first culture is a heritage we’re proud of at Delta. I was inspired by how clearly Mark sees that culture shine through every day. Putting people first is essential to what we do: Only then can our people go out and give the best care to our customers.”

Roberts credits his positive outlook and dedication to both his upbringing and religious beliefs.

“I feel like Delta has given me so much. They give and give and give, and all they want is the best,” said Roberts. “I feel like that’s why I’m here today, to continue to give my best, because I get the best. You’re going to give that to me? OK, I’ll show you, I can do even better.”