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Alaska Airlines awaits delivery of new Boeing jets after return of damaged MAX

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Alaska Airlines awaits delivery of new Boeing jets after return of damaged MAX
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Ben Minicucci, CEO of Alaska Airlines | Alaska Airlines

Seattle-based Alaska Airlines has not received a new Boeing 737 MAX aircraft since the door plug incident involving its MAX 9 in January 2024. The airline returned the affected plane, registration N704AL, to Boeing and expects to replace it with the larger Boeing 737 MAX 10, which is still awaiting certification.

The door plug on flight AS1282 blew out shortly after takeoff from Portland International Airport on January 5, 2024. The aircraft had logged about 510 hours over 154 flights. There were no fatalities among the 171 passengers and six crew members onboard; three people sustained minor injuries treated after landing. An investigation by the National Transportation Safety Board (NTSB) found that the door plug had been installed without bolts before delivery from Boeing. The component was manufactured by Spirit AeroSystems in Malaysia, sent to their Wichita facility for assembly, and then delivered to Boeing. Damaged rivets were discovered near the door plugs when it arrived at Boeing; after repairs, the plug was reinstalled but not bolted in place.

Following this incident, Alaska Airlines grounded its entire MAX 9 fleet overnight while awaiting inspection results. The Federal Aviation Administration (FAA) then issued an Emergency Airworthiness Directive grounding all MAX 9s fitted with a mid-cabin door plug until inspections could be completed and corrective actions taken if necessary. This directive also impacted United Airlines and Copa Airlines operating similar aircraft in the United States.

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The NTSB's investigation involved multiple parties including FAA officials, union representatives, Boeing staff, and Spirit AeroSystems personnel. It concluded that missing retention bolts led to the blowout of the door plug during flight. According to their final report: "the probable cause of the incident was the blowout of the door plug, and attributed this to the failure of American plane manufacturer Boeing to adequately oversee its factory workers and safety measures."

Alaska Airlines reached an agreement with Boeing in June 2024 for a full replacement of N704AL as compensation for what they considered a product defect. Newsweek reported that Alaska likely did not pay full price for its future MAX 10 replacement and noted that Boeing paid over $160 million in compensation for losses related to grounding and returning aircraft.

After clearing affected planes through new FAA-approved inspections, Alaska resumed normal operations but canceled between 110 and 150 flights per day during grounding periods.

Alaska’s fleet mainly consists of Boeing aircraft operated both directly and via regional partners Horizon Air and SkyWest. Its merger with Hawaiian Airlines added widebody jets like the Boeing 787-9 Dreamliner into service for long-haul routes from Seattle-Tacoma International Airport. According to ch-aviation data, Alaska plans additional orders including twelve more MAX 8s (161 seats), sixty-three MAX 10s (190 seats), four Embraer E175s for regional use, as well as more widebody Dreamliners converted from Hawaiian’s original order.

Currently, deliveries of new MAX models are delayed until late 2026 or possibly into 2027 due to ongoing certification issues—particularly related to engine anti-ice systems—and competition from Airbus A321neo remains strong.

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