FedEx expands digital tools and regional hubs for APAC business growth

Salil Chari, senior vice president of Marketing and Customer Experience for Asia Pacific at FedEx, said: “As a trusted trade practitioner, we are working closely with our customers to ensure they maintain efficient access to vital markets. By combining deep regulatory expertise, innovative digital tools, and the strength of our global network, we help Asia Pacific businesses improve cost and duty transparency, reduce clearance friction, and unlock new growth opportunities across the region and Europe with confidence.”

FedEx is expanding its suite of offerings in response to business calls for more trade guidance and digital solutions that support supply chain diversification and cross-border expansion. According to survey results, 24% of businesses want direct access to regulatory and compliance experts. FedEx says it is one of the largest entry-filers in the U.S., providing round-the-clock support for shipments moving through more than 220 countries and territories.

For those trading with the U.S., FedEx offers its U.S. Tariff Hub as a resource for updated information on tariffs, customs policies, required documentation, impact summaries, product fact sheets, service details, and tutorials.

Digital innovation remains a priority for many APAC businesses; 27% seek automated tools to speed up customs clearance. In response, FedEx has introduced an AI-enabled Harmonized Tariff Schedule code lookup feature and a Customs AI chatbot designed to help shippers provide accurate item descriptions and HS code matching—aimed at reducing delays and improving compliance.

To strengthen connectivity within critical intra-Asia and Asia-Europe corridors as companies diversify beyond U.S.-focused trade routes, FedEx launched its Go-To Europe Hub across five Asia Pacific markets: Australia, Malaysia, New Zealand, the Philippines, and Singapore. This hub provides guidelines and resources on fedex.com tailored for small businesses seeking opportunities in European markets.

Additionally, FedEx has expanded intra-Asia services by introducing new flight routes from South Korea to Vietnam with onward service to Guangzhou’s Asia Pacific Hub in China as well as direct flights from South Korea to Taiwan.

FedEx encourages businesses seeking updates on tariff policy changes or looking for tailored shipping solutions to visit its U.S. Tariff Hub or contact local representatives for personalized support.