Unions representing workers in the information, communication, technology, and services (ICTS) sectors from across the Asia-Pacific region convened in Manila, Philippines on October 13–14, 2025 for the 7th UNI Apro ICTS Conference. The event brought together 29 delegates and 48 observers from 22 affiliate unions spanning 13 countries. The conference focused on strengthening union organizing efforts and raising labor standards amid rapid digital transformation in these industries.
The theme of this year’s meeting was “Empowering ICTS Workers to Transform and Face Changes Together.” During his opening remarks, UNI Asia & Pacific Regional Secretary Rajendra Acharya recognized the ongoing challenges faced by Filipino workers and expressed appreciation for their resilience. “Despite many challenges, including repeated natural calamities, you continue your important work and welcome us warmly. UNI expresses our solidarity with all workers and communities in the Philippines,” he said.
Delegates discussed significant concerns within the business process outsourcing (BPO) sector such as occupational safety risks and high job stress. One incident cited involved BPO employees in Cebu who continued handling customer calls during an earthquake, raising questions about whether emergency protocols are adequately followed or if service demands take precedence over worker safety.
In response to these issues, participants unanimously adopted a Motion on Organizing and Raising Labour Standards in the Business Services Sector. This motion emphasized the need for stronger organizing efforts, improved bargaining power for unions, and enhanced occupational safety protections throughout the industry.
As digital technologies like artificial intelligence become more prevalent in workplaces, attendees raised concerns about fair transitions that protect worker rights. Topics included generative AI impacts, data privacy issues, increased surveillance risks from algorithmic management systems, and evolving skill requirements for employees. Delegates called for ongoing upskilling opportunities as well as expanded collective bargaining coverage to ensure that technological change benefits workers.
A major outcome of the conference was approval of a four-year Strategic Action Plan covering 2025–2029. The plan outlines key priorities for collective action across member unions while reaffirming commitments to gender equality and youth leadership development within ICTS sectors.
Leadership changes were also announced at the event. Shinichi Kitano of Japan’s ICTJ union was endorsed as President of UNI Apro ICTS following an election for a new committee. Outgoing President Brother Kyoichi Ando was thanked for his contributions to advancing union work in the region.
The conference concluded with a renewed commitment among delegates to deepen regional cooperation through strong unions aimed at ensuring fairer working conditions for all ICTS employees throughout Asia-Pacific.
