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Delta Air Lines canceled more flights last month than in 2018 and 2019 combined, following an outage involving their cybersecurity provider, CrowdStrike. The airline delayed addressing customer concerns, denied responsibility for the disruptions, and its CEO attended the Paris Olympics during the crisis.
When you have elite status with a hotel chain, one of the most valued benefits is the potential for an upgrade. This could range from a better view, which is significant at beach resorts, to a suite where guests can enjoy more space or accommodate family members.
Airlines are not typically recognized for their customer service, despite competing for business in an industry closely related to hospitality. Over the years, the number of airlines has decreased, leading to a perception among customers that these companies are large and impersonal bureaucracies. The capital-intensive, heavily regulated, and unionized nature of the airline industry further detracts from its customer focus.
The lawsuit against American Airlines concerning AAdvantage account shutdowns for using credit card signup offers intended for others has not been dismissed or moved to Texas as the airline requested. Instead, it has been moved to private dispute resolution.
Panasonic Avionics has invested significantly in geostationary satellite capacity, resulting in improved Net Promoter Scores (NPS) for its legacy GEO-focused inflight connectivity (IFC) solution. However, John Wade, vice president of the connectivity business unit at Panasonic, believes that a Low Earth Orbit (LEO) satcom-only model may be the future of IFC in commercial aviation. This model could potentially use two electronically steered antennas (ESAs) in different frequency bands.
An avgas shortage in Western Canada and parts of the Pacific Northwest is easing, but the company that supplies the fuel has not disclosed how long it will last. About a month ago, Imperial Oil’s Strathcona refinery near Edmonton, Alberta, ceased production of 100LL, impacting fuel sellers from Northern Ontario to the West Coast, including parts of Washington State. Most general aviation airports began restricting sales, sometimes limiting them to based aircraft. The company is also prioritizing deliveries to essential services like aerial firefighting aircraft that still use...
United Airlines has been promoting significant deals on award travel this week, featuring a different mystery destination each day with sale prices available only for that day. The destinations have now been revealed ahead of schedule.
IndiGo has become the latest low-cost carrier to alter its business model by offering a premium product. The Indian operator has revealed that a tailor-made business class offering — called IndiGoStretch — will be flown on its “busiest and business routes” starting in November.
A Frontier Airlines passenger, enraged after missing her flight at Chicago O’Hare, threw a computer at airline staff. The woman, quickly labeled a ‘Karen’ online, became violent by jumping over the luggage scale at the check-in counter to confront employees.
Every aviation journalist has likely written about the "beauty of flight." These columns, often titled “The Magic of Flight” or “The Dream of Flight,” focus on the awe and splendor experienced from the cockpit. The magic, beauty, and dreams associated with flying resonate with many pilots.
Extra person charges are less common in U.S. hotels compared to Europe and other regions, where rooms often have strict occupancy limits and additional fees for extra guests. This difference can lead to unexpected charges for travelers unfamiliar with international practices.
American Airlines' recent changes to its standby policies have sparked significant frustration among frequent flyers. The airline's focus on cost-cutting measures appears to be causing inconvenience for many customers, with several reporting being stranded at airports due to the new rules.
An American Airlines passenger recently experienced two consecutive flights where overhead bins were virtually empty, yet passengers were required to gate check their carry-on bags. Despite ample space in the cabin, they were not permitted to bring their bags onboard.
Reader Doug inquired about the absence of Coca-Cola in Turkish Airlines' business class or Miles & Smiles lounges in Istanbul. The reason is a political statement.
Individuals are increasingly taking glamor shots for their passport photos, staging the lighting to enhance their appearance. This trend, however, is causing complications at immigration checkpoints. TikToker Beth Gould shared her experience upon landing in Taiwan: “The machine said my passport photo didn’t look like me, so I had to go to the desk and get my identification verified.”
FARNBOROUGH — British Airways’ Speedbird Pilot Academy cadet program has provided fully-funded flight training for up to 100 candidates per year since 2023. Now, the airline is expanding its investment for next year’s class, offering up to 200 prospective pilots the opportunity to pursue a commercial flying career without bearing the £100,000 cost of training.
Passengers on a Southwest Airlines flight from Las Vegas to Chicago Midway found themselves in an uncomfortable situation when a woman's hair draped over the back of their seat. Seeking assistance, they approached a flight attendant, who reportedly responded with, “What exactly would you like me to do?”
A recent incident involving a couple traveling together on an anniversary trip has sparked debate over travel etiquette and honesty. The couple was flying with American Airlines, where only one upgrade seat to first class was available. The husband suggested they both remain in coach to stay together, and the wife agreed.
Viasat reports that its satellite communication services, including those in aviation, were only “minimally impacted” by China’s sanctions against the US firm, which have now been lifted.
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