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Denver airport faces ongoing challenges with passenger management

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Global Industry News
Denver airport faces ongoing challenges with passenger management
Research

Denver’s airport has faced significant challenges over the past 30 years, beginning even before its opening. Its baggage handling system has been the subject of numerous case studies highlighting failures. Currently, the systems designed to manage passenger flow are under scrutiny.

For over a decade, TSA checkpoints at Denver International Airport have struggled with issues related to layout and staffing. It remains one of the few airports in the country where passengers with both PreCheck and CLEAR frequently experience delays comparable to those faced by average travelers. While Atlanta's airport also faces similar issues, Denver's situation is reportedly worse.

The difficulties do not end after clearing security. Passengers must still reach their concourses, and walking options are limited. The airport relies heavily on a train system that often malfunctions.

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This week saw a two-act drama unfold at Denver Airport:

Act One occurred on Tuesday with the ribbon-cutting ceremony for new train reliability efforts.

"Six new train cars are officially in service! The first six of our 26 new train cars are now on the tracks, taking passengers to and from the Terminal," tweeted Denver International Airport (@DENAirport) on July 2, 2024.

Act Two unfolded on Wednesday as passengers experienced disruptions despite these efforts.

"Trains down again. This one is painful. Been down almost 30 minutes. Security trying to manage crowds. TSA screening stopped. No more room for people on the platforms," tweeted JonNYC (@xJonNYC) on July 3, 2024.

Local passengers continue to find traveling to and from Denver airport challenging, particularly when accessing gates. In contrast, it functions effectively as a connecting hub for airlines such as United and Southwest. However, repeated operational issues serve as constant reminders of its shortcomings.

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View from the Wing
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