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Southwest Airlines passenger blocks row with neck pillow and bags

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Southwest Airlines passenger blocks row with neck pillow and bags
Research
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Gary Leff Chief Financial Officer | View from the Wing

A passenger on a Southwest Airlines flight recently took a photo of an entire row of seats blocked off using a neck pillow and two bags. The individual responsible was not seated in the row but nearby, saving those seats for family members.

Southwest Airlines operates with an 'open seating' policy, meaning there is no specific rule regarding seat saving. Passengers line up by boarding group and number, which are assigned based on fare, elite status with the airline, and check-in time. Additionally, individuals requesting wheelchairs often secure better seats regardless of actual need.

For many Southwest passengers, securing seats can become a free-for-all situation. Techniques to ensure more space or group seating vary widely. Some place crumpled tissues on seats to appear sick or act as if they are arguing with others in the row. Others spread themselves or their belongings into adjacent seats to make it seem uncomfortable to sit there or place items in empty seats to give the impression they are occupied.

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Occasionally, passengers may adopt intentionally unsettling behavior to deter potential seatmates. Although placing bags on a seat might 'save' them temporarily, anyone walking by could simply move the bags since Southwest lacks explicit policies for or against seat saving.

The lack of clear guidelines has led some passengers to express frustration. One user commented: "Imagine paying for earlier boarding and finding that the seats are already taken by passengers who aren’t even on board yet." Another added: "Shouldn’t ‘unattended bags’ be reported to security?"

Despite these issues, some travelers appreciate Southwest's first-come, first-served seating approach. One passenger noted: "I actually do like the way Southwest Airlines seats are divvied out first-come, first-served as someone who books last minute." They also highlighted that Southwest offers slightly more legroom than other airlines and allows passengers some control over whether someone sits next to them when flights are not fully booked.

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