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Delta passenger seeks revenge after days of flight chaos

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Delta passenger seeks revenge after days of flight chaos
Research
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Gary Leff Chief Financial Officer | View from the Wing

One man, affected by Delta's numerous flight cancellations this past week, decided to take matters into his own hands. Stranded at the airport, the Sky Club lounge member found himself out of pocket for a trip he could no longer fully take and without compensation for those expenses. In response, he decided to seek his own form of recompense by consuming Delta's resources equivalent to his incurred costs.

In a video documenting his lounge visit, the passenger consumed food, coffee, hand sanitizer, soda, and popcorn. He also poured wine down the trash, wasted soap in the shower without taking one, and took magazines.

The video states: "POV: Delta doesn’t compensate for thousands of dollars lost from delaying our flights for days so we gonna get it back in the Sky Club. This will set them back."

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The passenger mentioned that he was part of a group of ten trying to reach Quito, Ecuador on a volunteer trip to help children in poor neighborhoods.

"We already paid for groceries, transportation, lodging, inflatables for the kids. When our flight was cancelled all these things got paid for and wasted because we couldn’t fly out for days."

Despite not bringing any Sky Club snacks to the children if he ever made it there, he has become a hero to many passengers stuck due to Delta's operational issues over the past week.

@kylephilippi posted: "This will set them back! #delta#skymiles#deltamedallionlife#skyclub#microsoftoutage#flightdelay#layover @delta #airport♬ Thunderstruck – AC/DC"

Even during normal times, passengers are known to take Sky Club buffet items into their carry-on bags while club staff reprimand them for taking fruit.

In response to soaring membership prices, some passengers have attempted to eat back the difference. However, wasting wine, shampoo, and magazines does not seem productive nor is it likely to impact Delta significantly amid an operational meltdown that may have cost the airline $500 million.

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