Quantcast
Here's how Southwest Airlines' new seating and boarding process will work
Delta Adds New Route to Asia
Southwest Airlines will begin selling assigned seats in 2025
United Airlines Pilot Buys Passengers Pizza In Albuquerque After Flight Was Delayed 7 Hours
Czech Airlines to Cease Operations, Ending 23-Year SkyTeam Partnership
Airlines begin canceling flights, offering rebooking ahead of Hurricane Helene
Southwest Airlines to cut service and staffing in Atlanta to slash costs
New heights, new features: Discover Alaska’s enhanced Flight Pass subscription service
Alaska Airlines completes acquisition of Hawaiian Airlines, expanding benefits and choice for travelers
American Airlines welcomes JetSMART to the award-winning AAdvantage program
Explore Japan for free? Japan Airlines offers free domestic flights to foreign travelers
Delta named Official Airline Partner of Birmingham City Football Club
American Airlines to Cut These Routes to Las Vegas, Orlando, and More — Here's Why
Alaska Airlines completes acquisition of Hawaiian Airlines, expanding benefits and choice for travelers
Southwest wouldn't really start charging for bags — right?
JD Power ranked this Midwest airport as the best among largest airports in North America
Alaska Airlines Chief Plans More Routes After a Deal With Hawaiian
Air Canada could begin suspending flights soon as strike deadline nears
JetBlue's new ticket policy entitles every passenger to a carry-on bag
Why United Airlines’ CEO makes as few decisions as possible
American invests in the future of aviation maintenance with new jobs, additional work
DOT probe seeks to determine if frequent flyer programs are fair to travelers
American Airlines flight diverted after passenger starts vaping
Russian Airline Wants $100 Million From Canada for Seizing Its Giant Cargo Plane
Here's where American Airlines is adding flights to Europe in summer 2025
Major airline grounds Airbus A350 fleet, citing faulty engine component
Airline CEO wants airports to cap passengers at 2 alcoholic drinks to limit on-board disruptions
Regulator cuts Malaysia Airlines' air operator certificate duration after probe
United Airlines flight attendants are prepared to strike. Here's why it's still unlikely.
2 workers killed, 1 injured in tire explosion at a Delta Air Lines shop in Atlanta

United Airlines offers $35K in travel credits for overbooked flight

Research
Webp p18pueyozwbyaegyt1fzg7i1qaau
View from the Wing | View from the Wing

United Airlines recently faced an overbooking situation on a flight to Las Vegas, necessitating the removal of 14 passengers. Despite all seats being sold and occupied, weight restrictions—likely due to hot weather—required the airline to reduce the number of passengers.

In an announcement, United Airlines stated: "For your safety at this time, after calculating the numbers, we called our dispatch. We do need 14 passengers off the aircraft and for the rest of you passengers onboard that don’t want to volunteer, I just want to make you aware we’re kind of racing the clock here with your crew. If we don’t meet that time frame, unfortunately, we will have to deplane the entire aircraft. I want to apologize in advance. If I have 14 volunteers, $2,500 in travel credit apiece."

The airline began offering 'bump vouchers' worth $2,500 each for future travel credits to encourage volunteers. This amounted to a total offer of $35,000 for 14 passengers on a single flight.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

This incident highlights how airlines manage overbooked flights by offering compensation rather than forcibly removing passengers—a practice scrutinized following the David Dao incident in April 2017. Since then, United has adjusted its compensation policies but still offers substantial incentives under certain circumstances.

Travelers seeking such opportunities should note that overbooking typically occurs on busy travel days when airlines expect some no-shows based on historical data. However, factors like aircraft weight restrictions can also necessitate passenger removal.

Other airlines like Delta have similar practices; Delta's gate agents can offer up to $9,950 in compensation following policy changes post-2017.

Organizations Included in this History
More News

Ed Bastian, CEO of Delta Air Lines, announced that Uber and Delta are collaborating to offer SkyMiles rewards and enhance the travel experience through a new partnership set to launch this spring.

Jan 23, 2025

Lufthansa has announced a new collaboration with Japanese artist Sho Shibuya, who will design exclusive loungewear for the airline's Allegris First Class.

Jan 23, 2025

Lufthansa is set to introduce free messaging on all its long-haul flights starting this summer.

Jan 23, 2025

UNI World Players, a division of UNI Global Union, has released the results of a public poll conducted to gauge awareness and attitudes toward athletes' rights and representation at the Olympic Games.

Jan 23, 2025

Alaska Air Group Inc., the parent company of Alaska Airlines Inc. and Horizon Air Industries Inc., is set to host its quarterly conference call to discuss the financial results for the fourth quarter of 2024.

Jan 23, 2025

Next summer, Lufthansa will commence flights to Denver with the Airbus A380, marking a significant milestone for both the airline and the airport.

Jan 23, 2025