Quantcast

Southwest Airlines employee charged with stealing $36K in travel vouchers

Southwest Airlines employee charged with stealing $36K in travel vouchers
Research
Webp p18pueyozwbyaegyt1fzg7i1qaau
View from the Wing | View from the Wing

A Southwest Airlines employee at St. Louis airport has been charged with printing and stealing flight vouchers. For two months last year, the customer service agent reportedly generated vouchers in customer names and redeemed them for himself.

He confessed after police found a stack of 119 travel vouchers worth $36,300 in his airport locker. He also sold some of the vouchers.

After his arrest, Jones said in an interview with police that no one taught him how to produce the vouchers, and he believed he was the only one doing it at Lambert. He also confessed to producing $79,000 worth of flight vouchers.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Police stated that Jones had received money for the flight vouchers on four separate occasions.

The employee is no longer with Southwest Airlines. Just last year, another Southwest Airlines employee at Chicago Midway airport was indicted for generating $1.87 million in travel vouchers and selling them at a discount. He would create compensation for disserviced passengers who hadn’t complained and didn’t know their records were showing as compensated.

Questions arise regarding whether Southwest’s systems are too easy to exploit in this manner. However, both individuals were eventually caught.

Organizations Included in this History
More News

London Heathrow, recognized as Europe's busiest airport, will soon experience an increase in its flight offerings by Oman Air.

Sep 2, 2025

Minneapolis–St. Paul International Airport will commence safety and airfield improvement projects on Runway 12R-30L in two distinct phases throughout 2025.

Aug 22, 2025

Delta Air Lines is adjusting its service between Atlanta and Anchorage, extending flights beyond the summer travel season to a year-round offering.

May 15, 2025

In December 2022, Southwest Airlines faced a major crisis as operational challenges led to the cancellation of 16,900 flights, affecting nearly two million passengers during a peak travel period.

Apr 19, 2025

Harrison Ford, an acclaimed actor known for roles such as Han Solo in "Star Wars" and Indiana Jones, is also a noted aviation enthusiast.

Apr 19, 2025

Iberia Airlines has confirmed a notable shift in its flight schedule connecting Madrid and Dallas/Fort Worth, introducing its first overnight service from Europe to the US.

Apr 19, 2025