Quantcast

American versus Delta: comparing regional jet experiences between New York and Washington

Delta crash passengers should take the $30,000 payment, their lawyers say. Here’s why.
Southwest's layoffs dent its worker-first culture
Abu Dhabi's long-haul carrier Etihad Airways sees record $476 million profit in 2024
Jet2 warns of profits squeeze from rising costs and late bookings
Southwest bends further to activist shareholder Elliott's demands
Downgraded on a flight? Take these simple but important steps to get your money back
Delta Offers Over $2 Million to CRJ Crash Passengers
Boeing Delays Continue for Alaska, Hawaiian
Hong Kong Airlines launches daily Sydney flights
Airline to launch new bunk beds in economy on long-haul flights next year
How Airline Employees Are Coping After Deadly Washington Crash
Major airline reverses in-flight menu change amid outcry
British Airways frequent flyer scheme changes: everything you need to know
Airline introduces world-first hand luggage ban on popular travel gadget
Air Canada Delays Boeing 767 Reentry
Flight Centre tips ‘price war’ as first direct Melbourne to LA Delta flights go on sale
FAA reverses course on meeting prohibition, blaming rogue employee
British Airways tweaks frequent flyer scheme after backlash
Delta flight from New York to Florida diverted to North Carolina due to ‘odor in the cabin’
EASA Certifies Safran’s First Electric Motor
US court blocks Biden administration's airline fee disclosure rule
JetBlue Issues Dim Outlook But Execs Remain Confident in Turnaround Plan
Delta to Resume Tel Aviv Flights April 1
Boeing CEO Ortberg outlines 2025 priorities after heavy losses
Storm Eowyn: Thousands of trains, flights and ferries cancelled as 100mph wind batters UK
Indian carrier long haul: IndiGo returns to profitability, plans long haul flights
These Frequent Fliers Are Done With Loyalty Programs
JetBlue accepting Venmo as payment method for flights purchased through mobile app
United Airlines stock rallies on results, as growing demand wasn’t just about premium seats
Delta Adds Another Alaska Route
American versus Delta: comparing regional jet experiences between New York and Washington
Events
Webp f6yhbtzip7n1bl824z3xihud6bag
Runway Girl Network | Runway Girl Network

Regional jet interiors often lack distinctiveness, with aircraft frequently rotating among major U.S. airlines, typically undergoing minimal reupholstery and repainting.

A recent roundtrip between New York and Washington D.C. area airports highlighted both similarities and differences in service provided by American Eagle, operated by Republic Airways, and Delta Connection, operated by SkyWest. Both flights utilized Embraer E175 jets.

Unexpectedly, upgrades to first class were secured on both airlines, allowing for a direct comparison of their offerings on this short route.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Departing from New York LaGuardia was not without incident. An oil spill on a terminal taxiway led to last-minute gate changes and delays for the flight to Reagan National (DCA). The American Airlines iOS app efficiently notified passengers of these changes.

Despite its 16 years in service, Republic’s E175 was well-maintained. However, the interior design was unremarkable and unbranded, which may reflect either American’s design choices or the nature of regional jet rotations among carriers.

The first-class seat in row 1 was in good condition and equipped with power outlets including a USB-A port but lacked a USB-C port. No pre-departure beverage was offered—an omission noted by frequent American passengers—but given the short duration of the flight, it was not considered significant.

In-flight connectivity was provided via Intelsat's ATG-1 system. Although priced at $13 for full access, T-Mobile customers could connect for free. Unlike some competitors, American does not offer a free messaging plan but provides complimentary stored streaming video content available above 10,000 feet—a feature less useful on such brief flights.

After an uneventful flight with light refreshments served onboard, arrival at DCA faced minor delays due to ground crew unavailability.

The return journey from Washington Dulles to New York JFK with Delta did not proceed as smoothly. Alerts from the Flighty iOS app indicated previous cancellations involving the assigned aircraft. Despite assurances from Delta that there were no mechanical issues, a two-hour delay occurred just before boarding due to required inspections conducted minutes before departure time—a situation poorly communicated by Republic Airways.

Efforts by airport staff to secure an alternative aircraft were thwarted when it suffered a bird strike. As Delta did not officially cancel the flight initially, obtaining a hotel voucher required direct interaction with an airport agent rather than through self-service options available via their app.

Delta’s iOS app struggled with updating travel plans amid multiple changes and failed to display accurate boarding information or passes until resolved manually by gate agents who anticipated these issues.

The following morning’s flight featured a newer E175 aircraft distinctly branded for Delta. The cabin design included signature Delta elements enhancing the passenger experience akin to mainline operations. A pre-departure beverage was provided this time around.

Delta's inflight connectivity used Intelsat's ATG-4 system supporting free messaging services—an ideal feature for short flights—though streaming video services had been discontinued across its regional fleet over a year ago. Power outlets were available but without USB ports.

Upon completion of another quick snack service onboard, arrival at JFK occurred slightly ahead of schedule.

Both airlines demonstrated strengths and weaknesses during these flights; however, Delta appeared more consistent in aligning its regional jet experience with mainline standards.

Organizations Included in this History
More News

The Federal Aviation Administration (FAA) is investigating a close encounter between a Delta Air Lines Airbus A319 and a U.S. Air Force T-38 jet near Ronald Reagan Washington National Airport.

Apr 2, 2025

London Heathrow to New York’s JFK ranks as the busiest international route from Europe, according to recent data.

Apr 2, 2025

European airlines have reported stable demand for transatlantic travel despite ongoing political and trade tensions related to recent US policies.

Apr 2, 2025

The Boeing 737 MAX 8 remains a prominent player in the aviation industry, lauded for its capabilities and popularity among airlines, according to data from aviation analytics firm Cirium.

Apr 2, 2025

On March 29, 2025, Alaska Airlines announced plans to resume Boeing 737 MAX 8 flights to New York’s John F. Kennedy International Airport (JFK) starting in June.

Apr 2, 2025

Alaska Airlines is planning to introduce flights to Europe in 2026 following its merger with Hawaiian Airlines, which now allows it access to long-haul aircraft.

Apr 2, 2025