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Airlines update policies amid delays; new promotions from Southwest and Marriott

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Airlines update policies amid delays; new promotions from Southwest and Marriott
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View from the Wing | View from the Wing

Flying standby can be a viable option to avoid delays, but the process has become increasingly challenging. During major airline events, finding available seats may take days, and other airlines might also be fully booked during peak travel times. American Airlines, in particular, has made it more difficult to standby for an earlier flight. European airlines often do not allow standby at all. Status with an airline can help, but booking a backup flight on a second airline and canceling if it's not needed is advisable—especially if using miles that offer free cancellation and redeposit.

Customer service experiences vary significantly between airlines. For instance, Asiana Airlines' cabin crew recently participated in a dance challenge with LE SSERAFIM's "UNFORGIVEN," showcasing their engagement outside of traditional duties. In contrast, some passengers report a lack of predeparture beverages from American Airlines flight attendants.

Hotels are innovating ways to encourage guests to skip daily housekeeping services. MGM Resorts offers incentives like the 'Make A Green Choice' program.

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Southwest Airlines is offering 30% off flights to Hawaii, Mexico, the Caribbean, and Central America with promo code BEACHES for bookings made by August 28th for travel between September 29th and February 10th, 2025. Blackout dates apply.

Marriott is providing 2,000 bonus points per stay of two or more nights at MGM Collection hotels from September 10th through November 26th, 2024 (registration required). Hyatt cardholders can earn 1,000 bonus points per night at Unbound Collection hotels from September 1st through November 30th, 2024 (registration required).

American Airlines has postponed its scheduled Tel Aviv service until the end of March and initially stated they would not rebook passengers onto other airlines; however, they have since clarified that rebooking onto joint venture partners will occur.

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