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The Westin Tempe has narrowly avoided foreclosure and is now offering a range of unusual services to its guests, including selling condoms and paid upgrades. Even elite members of Marriott’s Bonvoy program are being targeted with these offers.
A Marriott Ambassador member, who must spend at least 100 nights and $23,000 annually with the chain, shared pre-arrival offers received from the property. Despite requesting an upgrade confirmed in advance through a Nightly Upgrade Award, the hotel offered to sell him the upgrade instead. Although he was within the window for it to clear and it was available, the hotel required additional payment.
Additionally, the hotel proposed that he purchase a box of condoms for his stay. While Marriott Gold members are entitled to a 2 p.m. check-out and Platinum members and higher to a 4 p.m. check-out, the Westin Tempe offered him a 4 p.m. check-out for $100.
