Quantcast

American Airlines gate agents confront mother over baby’s car seat

Delta crash passengers should take the $30,000 payment, their lawyers say. Here’s why.
Southwest's layoffs dent its worker-first culture
Abu Dhabi's long-haul carrier Etihad Airways sees record $476 million profit in 2024
Jet2 warns of profits squeeze from rising costs and late bookings
Southwest bends further to activist shareholder Elliott's demands
Downgraded on a flight? Take these simple but important steps to get your money back
Delta Offers Over $2 Million to CRJ Crash Passengers
Boeing Delays Continue for Alaska, Hawaiian
Hong Kong Airlines launches daily Sydney flights
Airline to launch new bunk beds in economy on long-haul flights next year
How Airline Employees Are Coping After Deadly Washington Crash
Major airline reverses in-flight menu change amid outcry
British Airways frequent flyer scheme changes: everything you need to know
Airline introduces world-first hand luggage ban on popular travel gadget
Air Canada Delays Boeing 767 Reentry
Flight Centre tips ‘price war’ as first direct Melbourne to LA Delta flights go on sale
FAA reverses course on meeting prohibition, blaming rogue employee
British Airways tweaks frequent flyer scheme after backlash
Delta flight from New York to Florida diverted to North Carolina due to ‘odor in the cabin’
EASA Certifies Safran’s First Electric Motor
US court blocks Biden administration's airline fee disclosure rule
JetBlue Issues Dim Outlook But Execs Remain Confident in Turnaround Plan
Delta to Resume Tel Aviv Flights April 1
Boeing CEO Ortberg outlines 2025 priorities after heavy losses
Storm Eowyn: Thousands of trains, flights and ferries cancelled as 100mph wind batters UK
Indian carrier long haul: IndiGo returns to profitability, plans long haul flights
These Frequent Fliers Are Done With Loyalty Programs
JetBlue accepting Venmo as payment method for flights purchased through mobile app
United Airlines stock rallies on results, as growing demand wasn’t just about premium seats
Delta Adds Another Alaska Route
American Airlines gate agents confront mother over baby’s car seat
Research
Webp uefmsw7k0lt5f20uxuve40u9xjr0
Airbus A380 | Airbus

Dan Eleff witnessed a confrontation on Monday between an American Airlines gate agent and a flight attendant at New York JFK. He was flying from New York to Cleveland on American flight 4366, a regional flight operated by Republic Airways.

The incident began when the gate agent forced a woman to gate-check her car seat. However, the flight attendant noticed that the car seat was approved for use on board and since the flight was half empty, she "stopped it from being gate-checked and brought the car seat back to the mother for the infant to use on the flight."

The Federal Aviation Administration (FAA) recommends that all children have their own seats for safety reasons, with car seats being one option for small children. While requiring this could be more expensive and might encourage people to drive rather than fly, in this case, there seemed no reason not to allow it.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Subsequently, the gate agents boarded the plane and saw the car seat in use. They "lost their temper, screaming at the mother and the flight attendants." Having already instructed that the car seat had to be gate-checked, they were adamant about not having their authority undermined.

"If we let them do it once, they’re always going to expect it," one of them remarked.

A tweet by DansDeals highlighted the incident: "Hey @AmericanAir@FAANews@USDOT, let's talk about something that happened on AA4366 operated by @RepublicAirways from JFK to CLE yesterday. I was just a bystander, but the gate agents' actions against the flight attendants and a passenger were appalling."

The agents demanded that the woman remove her baby from the car seat so it could be taken out of the passenger cabin. The flight attendants were "shocked and embarrassed." One crewmember attempted to negotiate with the gate agents to store the car seat in another part of the aircraft which had ample space available so that the woman wouldn’t have to wait upon arrival in Cleveland.

DansDeals also noted past experiences with similar situations involving stroller enforcement at New York JFK: "These stroller enforcers at New York JFK remind me of Matt in San Diego, who demanded I check a stroller because all strollers must be checked even after he challenged me to show him that it fit in the bag sizer."

Eleff wondered whether this same agent had previously disregarded Department of Transportation (DOT) rules when removing passengers from flights without offering compensation.

Organizations Included in this History
More News

The Federal Aviation Administration (FAA) is investigating a close encounter between a Delta Air Lines Airbus A319 and a U.S. Air Force T-38 jet near Ronald Reagan Washington National Airport.

Apr 2, 2025

London Heathrow to New York’s JFK ranks as the busiest international route from Europe, according to recent data.

Apr 2, 2025

European airlines have reported stable demand for transatlantic travel despite ongoing political and trade tensions related to recent US policies.

Apr 2, 2025

The Boeing 737 MAX 8 remains a prominent player in the aviation industry, lauded for its capabilities and popularity among airlines, according to data from aviation analytics firm Cirium.

Apr 2, 2025

On March 29, 2025, Alaska Airlines announced plans to resume Boeing 737 MAX 8 flights to New York’s John F. Kennedy International Airport (JFK) starting in June.

Apr 2, 2025

Alaska Airlines is planning to introduce flights to Europe in 2026 following its merger with Hawaiian Airlines, which now allows it access to long-haul aircraft.

Apr 2, 2025