John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

Home
»
Stories
»
2024
»
September

GLOBAL INDUSTRY NEWS

European air traffic warning means summer delays for holidaymakers

The EU rule change that could affect millions of Brits when their flight is delayed or cancelled

Delta Earnings Land Soon. Why They’re Key for Airline Stocks and the Economy.

Avelo Airlines to Operate Deportation Flights, Hiring Flight Attendants

Qantas launches mammoth Asia flight sale including Bali and Japan

New Update from Air Canada, WestJet, American Airlines, Delta, United, Southwest, Alaska, JetBlue Airways, and Sunwing: Airline Capacity Between Canada and US Slashed as Bookings Plummet Seventy Per Cent

Delta Cuts Two Domestic Routes

United Airlines Technicians Reject ‘Dead on Arrival’ Contract Proposal, Teamsters Say

The State of the Asia Pacific Airline Industry

Spirit Airlines to add Detroit nonstop flight out of Bradley International Airport

Major airline to launch new direct flights from Scotland to North America

Ryanair launches new ‘prime’ membership which saves passengers more than £400 a year

Judge Orders Boeing to Trial on 737 MAX Case

Qantas’ free international Wi-Fi to switch on from next week

The real reason Southwest is charging for bags now

Air France-KLM in ongoing talks with Air Europa on potential stake, CEO says

Frontier Savagely Shades Southwest After They Eliminated Longstanding Free Bag Policy, Sparking Backlash

Frontier Wants You to 'Divorce Your Old Airline' After Southwest Changes

Delta named one of Fast Company's Most Innovative Companies for sustainability initiatives

Passengers escape fiery American Airlines jet in Denver

Delta, American Dive On Slashed Outlooks; But Two Airlines Rally

Competitors are circling Southwest after the airline announced it's going to start charging for checked bags

Exclusive: Dominican Low-Cost Carrier Arajet Wants to Disrupt NYC Market

Boeing deliveries rise 63% in February from a year earlier

Transportation Secretary Duffy Lays Out 10 Ways the FAA Is Working to Upgrade Air Traffic Control and Make Flying Safer

EasyJet pilot Paul Elsworth suspended after flying too close to mountain

Delta Air Lines bets on ‘blended-wing’ flight to reduce emissions

Europe's airlines pivot to bite size M&A deals to limit cost, regulatory burden

Dave Emerson named new CEO of Virgin Australia, replacing Jayne Hrdlicka

Ryanair DELAYS controversial new boarding pass rule to avoid summer chaos

Global Industry News

John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

Airports

Supervisor Katrina Foley, Fifth District | Official Website

By Sky Industry News

Sep 18, 2024

John Wayne Airport has been ranked as the top large airport in North America for customer satisfaction in the J.D. Power 2024 North America Airport Satisfaction Study. This achievement reflects the airport's significant role in Orange County's economy.

"John Wayne Airport’s #1 ranking in the J.D. Power Satisfaction Study is a tremendous achievement and a reflection of the Airport’s vital role in Orange County’s thriving economy. A superior airport experience is crucial not just for leisure travelers, but for the businesses that rely on travel to connect with clients, partners, and markets,” said Chairman Donald P. Wagner, Third District Supervisor.

Supervisor Katrina Foley, Fifth District, also praised this recognition: "John Wayne Airport continues to be a shining example of excellence in Orange County. Earning the #1 spot for customer satisfaction demonstrates our focus on quality, safety, and the traveler experience. This achievement is not only a win for JWA but for our entire community."

Get the Newsletter

Sign-up to receive weekly round up of news from Sky Industry News

By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

The 2024 study introduced a new satisfaction index model based on seven core dimensions: Level of Trust with the Airport, Arrival Experience, Terminal Facilities, Food, Beverage and Retail, Ease of Travel Through the Airport, Airport Staff, and Departure Experience.

John Wayne Airport excelled particularly in three dimensions:

- Ease of Travel Through the Airport

- Arrival Experience

- Level of Trust with the Airport

"We are thrilled to be named the top large airport for customer satisfaction in North America," said Charlene Reynolds, Airport Director. "Our ability to lead in key areas like traveler trust, ease of travel, and overall airport experience is a testament to our team's dedication and the superior quality of service we strive to provide every day."

JWA has consistently ranked among the top airports in previous J.D. Power studies. It secured second place positions in 2020, 2022, and 2023 while previously earning first place rankings in 2017 and 2018 before reclaiming its top position this year.

For more information and details about other rankings can be found on J.D. Power's press release.

Organizations Included in this History

John Wayne Airport (SNA)

More News

Aviation Comments

Loading...

No comments available.

John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

GLOBAL INDUSTRY NEWS

European air traffic warning means summer delays for holidaymakers

The EU rule change that could affect millions of Brits when their flight is delayed or cancelled

Delta Earnings Land Soon. Why They’re Key for Airline Stocks and the Economy.

Avelo Airlines to Operate Deportation Flights, Hiring Flight Attendants

Qantas launches mammoth Asia flight sale including Bali and Japan

New Update from Air Canada, WestJet, American Airlines, Delta, United, Southwest, Alaska, JetBlue Airways, and Sunwing: Airline Capacity Between Canada and US Slashed as Bookings Plummet Seventy Per Cent

Delta Cuts Two Domestic Routes

United Airlines Technicians Reject ‘Dead on Arrival’ Contract Proposal, Teamsters Say

The State of the Asia Pacific Airline Industry

Spirit Airlines to add Detroit nonstop flight out of Bradley International Airport

Major airline to launch new direct flights from Scotland to North America

Ryanair launches new ‘prime’ membership which saves passengers more than £400 a year

Judge Orders Boeing to Trial on 737 MAX Case

Qantas’ free international Wi-Fi to switch on from next week

The real reason Southwest is charging for bags now

Air France-KLM in ongoing talks with Air Europa on potential stake, CEO says

Frontier Savagely Shades Southwest After They Eliminated Longstanding Free Bag Policy, Sparking Backlash

Frontier Wants You to 'Divorce Your Old Airline' After Southwest Changes

Delta named one of Fast Company's Most Innovative Companies for sustainability initiatives

Passengers escape fiery American Airlines jet in Denver

Delta, American Dive On Slashed Outlooks; But Two Airlines Rally

Competitors are circling Southwest after the airline announced it's going to start charging for checked bags

Exclusive: Dominican Low-Cost Carrier Arajet Wants to Disrupt NYC Market

Boeing deliveries rise 63% in February from a year earlier

Transportation Secretary Duffy Lays Out 10 Ways the FAA Is Working to Upgrade Air Traffic Control and Make Flying Safer

EasyJet pilot Paul Elsworth suspended after flying too close to mountain

Delta Air Lines bets on ‘blended-wing’ flight to reduce emissions

Europe's airlines pivot to bite size M&A deals to limit cost, regulatory burden

Dave Emerson named new CEO of Virgin Australia, replacing Jayne Hrdlicka

Ryanair DELAYS controversial new boarding pass rule to avoid summer chaos

Organizations Included in this History

More News

Aviation Comments

Loading...

Trending