Quantcast

American Airlines tests online systemwide upgrade redemptions

Qantas’ free international Wi-Fi to switch on from next week
The real reason Southwest is charging for bags now
Air France-KLM in ongoing talks with Air Europa on potential stake, CEO says
Frontier Savagely Shades Southwest After They Eliminated Longstanding Free Bag Policy, Sparking Backlash
Frontier Wants You to 'Divorce Your Old Airline' After Southwest Changes
Delta named one of Fast Company's Most Innovative Companies for sustainability initiatives
Passengers escape fiery American Airlines jet in Denver
Delta, American Dive On Slashed Outlooks; But Two Airlines Rally
Competitors are circling Southwest after the airline announced it's going to start charging for checked bags
Exclusive: Dominican Low-Cost Carrier Arajet Wants to Disrupt NYC Market
Boeing deliveries rise 63% in February from a year earlier
Transportation Secretary Duffy Lays Out 10 Ways the FAA Is Working to Upgrade Air Traffic Control and Make Flying Safer
EasyJet pilot Paul Elsworth suspended after flying too close to mountain
Delta Air Lines bets on ‘blended-wing’ flight to reduce emissions
Europe's airlines pivot to bite size M&A deals to limit cost, regulatory burden
Dave Emerson named new CEO of Virgin Australia, replacing Jayne Hrdlicka
Ryanair DELAYS controversial new boarding pass rule to avoid summer chaos
FAA Orders Inspection, Replacement of 737NG Engine Parts
Spirit Adds New Airport, Three Routes
Delta crash passengers should take the $30,000 payment, their lawyers say. Here’s why.
Budget airline launches new cheap flights to one of the UK’s top winter sun destinations
Brazilian airline Azul to go 'back to basics' after challenging 2024
Airlines cancel flights as air travel to ‘grind to complete halt’ this week ahead of major strike action in Europe
Dramatic moment American Airlines plane diverted to Rome is escorted by fighter jets after mid-air bomb threat
Jetstar Faces Major Backlash as Nationwide System Outage Causes Travel Chaos, Stranding Passengers and Disrupting Flights Across the Australian Airline Industry
Sudden oil supply outages creating turbulence for airline industry
Southwest's layoffs dent its worker-first culture
Abu Dhabi's long-haul carrier Etihad Airways sees record $476 million profit in 2024
Jet2 warns of profits squeeze from rising costs and late bookings
Southwest bends further to activist shareholder Elliott's demands
American Airlines tests online systemwide upgrade redemptions
Research
Webp ktseb0vqb9ebxthascxggswvj0xm
Daisy Hernandez Credit cards editor | The Points Guy

American Airlines has initiated a limited beta test for online redemption of systemwide upgrade certificates, fulfilling a promise made earlier this year. The trial began on Monday and is available to select AAdvantage members who were notified via email. This test will last two to three weeks and aims to assess the need for adjustments before broader implementation.

A company spokesperson stated, "This feature is something our members have requested for some time, so we're eager for the results of this test to inform how we can continue to make engaging with the AAdvantage program easy for our members."

Despite not specifying a global rollout date, American Airlines appears to be progressing towards making this functionality available to all AAdvantage members by year's end.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

For those participating in the beta test, the process involves accessing a linked website, entering their last name and confirmation number, and selecting which flight they wish to prioritize for an upgrade. American advises choosing the longest flight in one's itinerary for maximum comfort.

If an upgrade is immediately available, it will be confirmed instantly; otherwise, the flight will be waitlisted. Additionally, American Airlines will attempt to confirm or waitlist upgrades on shorter connecting flights once the preferred segment is upgraded.

The ability to redeem upgrades online could simplify processes that previously required lengthy phone calls with service desks. However, even participants in the beta are advised to call American Airlines if they have complex upgrade requests.

In comparison with competitors like Delta and United Airlines, American's technology lags behind. United has been a leader in providing user-friendly web and mobile interfaces for redeeming PlusPoints. Delta introduced online redemption of upgrade certificates at the end of 2022.

Organizations Included in this History
More News

Lufthansa has announced the introduction of unlimited free chatting on its long-haul flights.

Jun 3, 2025

Emirates and Air China have signed a Memorandum of Understanding (MoU) to explore an enhanced partnership.

Jun 3, 2025

Air New Zealand is set to expand its fleet with the arrival of two new A321neo aircraft, each covering a distance of 19,342 kilometers from the Airbus facility in Hamburg to Auckland.

Jun 3, 2025

The third daily flight from Dubai to Bahrain, EK835, departed at 0200 hrs and arrived in Bahrain at 0215 hrs.

Jun 3, 2025

Emirates has announced a multi-year partnership with European Professional Club Rugby (EPCR), becoming the Premium Partner and Official Airline Partner of the Investec Champions Cup and EPCR Challenge Cup.

Jun 3, 2025

The International Air Transport Association (IATA) has announced the recipients of its 2025 Diversity & Inclusion Awards.

Jun 2, 2025