FedEx launches new shipment monitoring solution in Europe

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FedEx launches new shipment monitoring solution in Europe

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John Dietrich FedEx Executive Leadership Executive Vice President and CFO | FedEx

By Sky Industry News

Oct 17, 2024

Federal Express Corporation has announced the European launch of its FedEx Surround® portfolio, a monitoring and intervention solution aimed at improving logistics and supply chain management. This new offering will initially be available to the healthcare sector in several countries including the Netherlands, Belgium, Luxembourg, Germany, France, United Kingdom, Ireland, Italy, Spain, and Switzerland. Other markets are expected to follow by late 2024 and early 2025.

The FedEx Surround® technologies aim to predict potential disruptions in shipping processes. The system offers three levels of service: Select, Preferred, and Premium. These services cater to various industries such as healthcare, aerospace, automotive, and high-tech by providing updates and interventions that ensure timely delivery of sensitive shipments.

FedEx outlines three main benefits for customers using the Surround® suite:

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1. Flexibility and Control - The dashboard provides near real-time global visibility with predictive analytics powered by machine learning.

2. Greater Value - Special handling features include prioritized boarding and handling along with cold chain support.

3. Peace of Mind – There is 24/7 proactive monitoring with dedicated teams stationed at hubs and other key locations.

“This is a game-changer for businesses relying on just-in-time delivery and high-stakes shipments,” said Wouter Roels, president of Europe at FedEx. “We are constantly learning from the millions of packages moving through our network each day– identifying patterns, trends, cause-effect relationships – and using those insights to improve our service in a more focused way."

FedEx's commitment to innovation is evident through its use of machine learning technologies within this system. The tools integrate seamlessly with FedEx's existing transportation network.

For further details on FedEx Surround® monitoring and intervention solutions or other innovations offered by FedEx, visit their website at fedex.com/surround.