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Hyatt expands luxury offerings amid challenges maintaining older properties

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Hyatt expands luxury offerings amid challenges maintaining older properties
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Katie Genter Senior writer | The Points Guy

Hyatt Hotels Corporation has been expanding its brand portfolio in recent years, transitioning from a business traveler-focused hotel chain to a luxury and lifestyle entity. The company now includes brands such as Alila, Andaz, and Thompson Hotels. Recent high-profile openings include Park Hyatt London River Thames and Alila Shanghai.

The company's strategy involves acquiring new platforms like Mr & Mrs Smith and integrating all-inclusive resorts through the Apple Leisure Group's Secrets and Dreams brands. A joint venture with Bahia Principe Hotels & Resorts' parent company was also announced recently. Additionally, Hyatt absorbed Standard International's network of brands earlier this year.

Hyatt's development pipeline is over 40% of its current hotel room count. "Our openings provide more opportunities for our guests and members to engage with us while our growing pipeline allows us to expand into new markets in the future," said Mark Hoplamazian, Hyatt CEO.

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Despite reporting a $471 million third-quarter profit, analysts raised concerns about an unusual number of rooms leaving Hyatt's portfolio. Hoplamazian attributed this to strict brand standards that some owners find challenging to maintain on older properties.

Hoplamazian explained that some markets have become more challenging or have seen shifts in central business districts, leading Hyatt to seek new representation. He emphasized maintaining standards and elevating the quality of their portfolio as key factors in these decisions.

Unlike competitors Marriott, Hilton, and IHG who offer options for owners not wanting to meet brand standards but wishing to remain within the company orbit, Hyatt does not currently offer such alternatives. "We do not at this point have a brand into which we would encourage owners who want to downgrade their hotels," Hoplamazian stated.

CFO Joan Bottarini hinted at potential developments in this area: "There is opportunity. It's something we've been looking at since the beginning of time."

Hoplamazian also discussed details on the Standard acquisition and upcoming joint venture with Grupo Piñero. The Standard takeover will add 22 lifestyle hotels with approximately 2,000 rooms to World of Hyatt. An additional 10 hotels are in development under Standard-affiliated projects.

Regarding the Bahia Principe partnership, it aims to enhance Hyatt's all-inclusive resort offerings by introducing more value-oriented resorts alongside existing five-star properties.

These expansions come as World of Hyatt membership reaches a record 51 million members — up 22% from last year — with cobranded credit card use increasing by 16%.

"Our members continue to benefit from our greater system size and expanding collection of world-class brands," Hoplamazian noted.

Organizations Included in this History
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