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Marriott plans major cost cuts amid competitive pressures

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Marriott plans major cost cuts amid competitive pressures
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Mimi Wright Social media manager | The Points Guy

Marriott International is set to implement a significant cost-cutting initiative aimed at enhancing its appeal to hotel owners. The company, recognized as the world's largest hotel chain, could potentially reduce costs by up to $90 million across its operations.

During an earnings call on Monday, Marriott CEO Anthony Capuano stated, "We're looking at efficiencies and savings that we think will have clear benefits to the owners." He emphasized that the company is evaluating all aspects of its engagement with hotel owners to identify tangible savings opportunities.

While specifics were not disclosed by Capuano or Leeny Oberg, Marriott's CFO and executive vice president of development, there is speculation that changes may occur at the property level. Industry trends suggest potential adjustments in food and beverage offerings, as full-service restaurants often incur financial losses.

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The discussion also touched on possible modifications to mandatory brand standards. Previously, Marriott hinted that items like alarm clocks might be outdated due to widespread smartphone use among guests.

This initiative comes as competitors face similar challenges. Hyatt recently lost hotels due to costly brand standards, while Hilton's Spark brand is gaining traction with more affordable conversion requirements for hotel owners.

In addition to cost-cutting measures, Marriott plans to introduce the City Express brand from Mexico into the U.S., indicating a strategic move into the midscale market segment. Capuano noted progress in this area and expressed intentions to enhance Marriott's presence in this growing market sector.

Furthermore, Marriott Bonvoy continues to expand its membership base and partnerships. With 219 million members globally, it surpasses Hilton Honors' 200 million members. The loyalty program offers various experiences and award night redemptions. Recent promotions include bidding points for Taylor Swift concert tickets and earning points through a partnership with Starbucks.

Capuano highlighted these initiatives by stating, "Marriott Bonvoy has never been stronger," signaling ongoing efforts to expand globally through creative tie-ins and partnerships.

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