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FedEx is preparing to handle the demands of the holiday shipping season, aiming to offer a seamless and reliable experience for customers. With a workforce exceeding 500,000 members managing around 16 million packages daily, the company is ready to ensure timely and safe deliveries.
"FedEx has been gearing up all year for the peak holiday season, and we’re committed to making it easy, fast, and affordable for our customers," stated Brie Carere, executive vice president and chief customer officer at FedEx. She noted that with fewer shopping days between Thanksgiving and Christmas this year, consumers might feel the pressure of the holiday rush. To address this, FedEx aims to provide enhanced visibility and accuracy in delivery times.
The company has improved its package tracking features through the FedEx Delivery Manager app. A new Map View feature allows customers to see their delivery truck's real-time location during a four-hour estimated delivery window. Another addition is Picture Proof of Delivery Attempt (PPODA), which gives customers a photo of a door tag if they miss a delivery attempt.
