Quantcast
JetBlue is no longer serving hot food in economy class on transatlantic flights
Video shows traveler hurl computer monitor at Frontier employees in Chicago
Spirit Airlines Explores Bankruptcy Filing
Airlines turn to AI to allocate gates and cut waiting times
American Airlines Passengers Save Woman from Alleged Violent Male Companion on Flight
Garuda Indonesia and Japan Airlines (JAL) Form Joint Business Agreement — What To Know
Here's how Southwest Airlines' new seating and boarding process will work
Delta Adds New Route to Asia
Southwest Airlines will begin selling assigned seats in 2025
United Airlines Pilot Buys Passengers Pizza In Albuquerque After Flight Was Delayed 7 Hours
Czech Airlines to Cease Operations, Ending 23-Year SkyTeam Partnership
An Asian airline hopes launching one of the world's longest narrowbody routes will actually be a comfort upgrade for passengers
Airlines begin canceling flights, offering rebooking ahead of Hurricane Helene
Southwest Airlines to cut service and staffing in Atlanta to slash costs
New heights, new features: Discover Alaska’s enhanced Flight Pass subscription service
Alaska Airlines completes acquisition of Hawaiian Airlines, expanding benefits and choice for travelers
American Airlines welcomes JetSMART to the award-winning AAdvantage program
Explore Japan for free? Japan Airlines offers free domestic flights to foreign travelers
Delta named Official Airline Partner of Birmingham City Football Club
American Airlines to Cut These Routes to Las Vegas, Orlando, and More — Here's Why
Alaska Airlines completes acquisition of Hawaiian Airlines, expanding benefits and choice for travelers
Southwest wouldn't really start charging for bags — right?
JD Power ranked this Midwest airport as the best among largest airports in North America
Alaska Airlines Chief Plans More Routes After a Deal With Hawaiian
Air Canada could begin suspending flights soon as strike deadline nears
JetBlue's new ticket policy entitles every passenger to a carry-on bag
Why United Airlines’ CEO makes as few decisions as possible
American invests in the future of aviation maintenance with new jobs, additional work
DOT probe seeks to determine if frequent flyer programs are fair to travelers
American Airlines flight diverted after passenger starts vaping

Frontier Airlines investigates bribery claims by Navy veteran

Policy
Webp 9d8e4n9zvnq6npvse1f7c4oouh5n
Airbus A380 | Airbus

A member of the US Navy has accused two gate agents at Frontier Airlines of extortion, claiming they demanded a bribe for him to board his flight. Demonta Roach shared his experience with WSB, a local ABC affiliate in Atlanta, Georgia. The incident occurred on Veterans Day at Hartsfield-Jackson Atlanta International Airport when Roach was returning to his military base in Los Angeles.

Roach reported that after arriving late to the gate due to a delayed flight, he was confronted by two gate agents who closed the door to the jetbridge and demanded $50 to let him board. He stated that one agent told him, "I don’t care who you report to. If you want to get back on this plane, you have to pay me."

The initial demand was reportedly $100 but was reduced as a so-called military discount. The woman allegedly said, “I don't give a damn what you're in, as long as you have my damn money.” Roach recorded the encounter, during which he claimed staffers asked for payment via Cash App and threatened him with being left behind if he didn't comply.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

In the recording, one of the agents allegedly mentioned using the money for personal expenses like marijuana and manicures. Roach managed to board after pretending to transfer money electronically.

Frontier Airlines responded with a statement: “We take claims like this seriously, and our team is in the process of investigating the situation to determine what happened. In the meantime, we have offered the customer a voucher for $150 as a customer service gesture.”

The airline's reputation has been under scrutiny after being named America's worst airline last year due to numerous complaints. Frontier Airlines received 33 complaints per 100,000 passengers, significantly more than Spirit Airlines.

Organizations Included in this History
More News

Food and drink prices at New York's three main airports are expected to rise by more than 7% next year.

Nov 16, 2024

A Southwest Airlines Boeing 737 preparing for takeoff from Dallas Love Field Airport was struck by a bullet.

Nov 16, 2024

An emergency evacuation was conducted on a Southwest Airlines Boeing 737 at Denver International Airport after a phone battery ignited.

Nov 16, 2024

All three major American airlines have announced plans to expand their services to Italy for the summer of 2025.

Nov 16, 2024

Russia has announced the first export contracts for its Sukhoi Su-57 Felon fighter jet during Airshow China.

Nov 16, 2024

A member of the US Navy has accused two gate agents at Frontier Airlines of extortion, claiming they demanded a bribe for him to board his flight.

Nov 16, 2024