Kristen Manion Taylor, Delta’s Senior Vice President of Inflight Service, stated: “The biggest compliment is when a customer says to me ‘I bought this bottle after I discovered it on my last flight.’ It really cements how we’re thinking about our wine program – we want your onboard experience to be one where you can discover new varietals or sip on your go-to pinot.”
The airline is investing in training its flight attendant leaders on transoceanic flights in wine presentation and service standards. Through its partnership with Robinson, Delta's Sky Sommelier program educates crew members on various wine-related topics across four courses.
“We’re expanding training for our people to enhance the best-in-class service we’re known for,” Manion Taylor explained.
Delta One and first class travelers will have access to the wide selection of wines on most flights. Meanwhile, Delta Premium Select, Delta Comfort+, and main cabin passengers can choose between complimentary white or red wine on long-haul flights.
New seasonal flavors are being introduced in Delta One, first class, and Delta Premium Select on domestic and international flights. Passengers flying from John F. Kennedy International Airport (JFK) will enjoy cocoa-braised short rib with creamy polenta among other options.
Flights from Paris Charles de Gaulle Airport (CDG) to the US will feature entrees curated by Chef Guy Martin such as braised beef with red wine sauce available in Delta One class.
Other new meal offerings will be rolled out for premium passengers flying out of Atlanta, Los Angeles, Seattle, Portland, and Salt Lake City.
Manion Taylor emphasized the importance of an updated food and beverage program: “Memorable meals are part of the travel experience – whether you’re 35,000 feet in the air or exploring the streets of your destination."
Additionally, more snacks are being added for flights over 499 miles. First class Delta Comfort+ passengers on select domestic flights will have access to a premium snack basket.
Concerns arose last month when Simple Flying reported that a failed food inspection led to the closure of Delta’s catering facility at Detroit Metropolitan Wayne County Airport (DTW). Listeria was alleged as a possible cause though not confirmed. The Food and Drug Administration (FDA) investigated its catering partner DO & CO; however, final results are still awaited by Delta regarding the agency's inspection findings.
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