Arriving at a large international airport can be challenging, especially in a foreign country. However, Delta customers at Incheon International Airport in Seoul may find their experience more manageable with the help of robots.
These robotic assistants guide passengers, transport luggage, and deliver food. They communicate in multiple languages, including Korean, English, Japanese, and Chinese.
The Airstar Robot serves as a guidance automation assistant using autonomous driving, voice recognition, and artificial intelligence. It directs passengers to the correct counter based on flight numbers and provides information about carry-on restrictions or duty-free shop locations. The robot also offers commemorative photo services via email or SMS.