Alaska Airlines unveils improved electronic bag tag after user feedback

Airports

Diana Birkett Rakow Senior Vice President, Public Affairs and Sustainability | Alaska Airlines

By Sky Industry News

Nov 25, 2024

Alaska Airlines has launched an updated version of its electronic bag tags, available for purchase now. The new tags allow travelers to tag their luggage from home, reducing the time spent in airport lines.

After two years since the initial launch of the Electronic Bag Tag program, Alaska Airlines has enhanced the technology based on feedback from internal testers and Mileage Plan elites. "Creating a premium guest experience is important to us," the airline stated, emphasizing their commitment to streamlining the airport experience.

The updated electronic bag tags feature improvements such as app experience updates, a new strap design, and dedicated support. Notably, these tags do not require batteries or separate charging as they are powered through NFC signals on phones.

Get the Newsletter

Sign-up to receive weekly round up of news from Sky Industry News

By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

The tags are usable on Alaska Airlines flights operated by Horizon and SkyWest across the United States, Canada, and Belize. They can also be used with partner airlines Icelandair and Qatar Airways. The airline plans to expand eligibility to more countries soon.

Feedback over the past 18 months led to significant changes. A more flexible buckle-type strap replaces the original rigid key-based model for easier handling while maintaining secure attachment during travel. Current users of older straps can request complimentary replacements at alaskaair.BagTag.com.

To simplify activation via the Alaska Airlines app, improved on-screen instructions have been introduced along with a dedicated support desk for assistance with any issues related to the tags.

A new blank setting was added for users who wish to keep their tags attached even when flying on ineligible flights, allowing easy screen clearing post-travel.

Electronic bag tags are priced at $89 each.

Organizations Included in this History

Alaska Airlines

More News

Air New Zealand creates festive experience for passengers missing Christmas

Passengers on Air New Zealand's flight NZ7 from San Francisco to Auckland, who were set to miss Christmas Day due to crossing the international date line, experienced a unique celebration at 30,000 feet.

Dec 26, 2024

Xiamen Airlines shares green initiatives at COP16 conference

The sixteenth session of the Conference of the Parties (COP16) of the United Nations Convention to Combat Desertification took place in Riyadh, Saudi Arabia on December 2, 2024.

Dec 25, 2024

Points pros share common mistakes in managing rewards programs

At The Points Guy (TPG), the focus is on optimizing points and miles to save money on travel.

Dec 25, 2024

Simple Flying reflects on 2024 highlights and anticipates future developments

As the year comes to an end, Simple Flying reflects on 2024's developments.

Dec 25, 2024

Hawaiian Airlines faces criticism over employee's dismissal due to Samoan tattoo

Tracy Sialega-Fili, a Samoan-American former employee of Hawaiian Airlines, is seeking greater cultural understanding after her termination due to a traditional Samoan tattoo.

Dec 25, 2024