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Air Canada is advancing its Digital Identification program to include nearly all domestic flights departing from Vancouver International Airport starting December 3, 2024. This initiative makes Air Canada the first Canadian airline to implement this technology broadly after a successful trial run.
The Digital ID program utilizes face recognition technology to streamline the boarding process. This development complements Air Canada's existing digital services, such as Aeroplan account access, baggage tracking, and real-time flight updates.
Tom Stevens, Vice President of Canadian Airports and Customer Experience Strategy at Air Canada, highlighted the significance of this advancement: "We are thrilled to take a leadership position with the Vancouver Airport Authority in using technology to simplify and transform boarding of almost all our YVR-departing domestic flights. Digital identification is readily used to streamline numerous daily activities including unlocking phones and entering workplaces, and bringing this technology to the gate enhances the travel experience, making boarding flights convenient and effortless. The feedback from customers, notably our frequent flyers, during the pilot phase was very positive. We look forward to expanding this technology to additional airports."
