Delta Air Lines introduces new baggage delay compensation policy

Delta Air Lines has introduced a policy aimed at ensuring efficient baggage handling for its passengers. Known as the "Bags on Time" policy, this initiative underscores Delta's commitment to providing reliable and efficient services. According to the airline, if a checked bag does not arrive at the carousel within 20 minutes after any domestic flight, passengers are eligible to receive 2,500 bonus miles.

To claim these bonus miles, passengers must visit the Delta Air Lines website and fill out a form that requires personal identification information, SkyMiles numbers, flight numbers, and travel dates. This form needs to be submitted within three days of the flight's arrival. Delta emphasizes that only active SkyMiles members at the time of travel can benefit from this promotion. Additionally, requests for bonus miles must be submitted separately for different flights.

The airline cautions against submitting forms before aircraft arrival and notes that it may take up to two weeks for bonus miles to appear in accounts. The offer is limited to domestic flights within the United States and Puerto Rico operated by Delta Air Lines and its affiliates.