Airlines tighten rules as unruly passenger incidents rise globally

The problem is not confined to the United States. The Irish Aviation Authority reported a threefold increase in unruly behavior from 2019 to 2023. Airlines like Ryanair are advocating for stricter alcohol sales limits at airports to curb such behavior.

To address this issue domestically, the FAA implemented a zero-tolerance policy for disruptive passengers starting January 13, 2021. This policy eliminates warnings or counseling for misbehaving travelers and instead imposes immediate fines.

FAA Administrator Billy Nolen emphasized this stance: “Behaving dangerously on a plane will cost you; that’s a promise. Unsafe behavior simply does not fly and keeping our Zero Tolerance policy will help us continue making progress to prevent and punish this behavior.”

Some of the most severe incidents have resulted in hefty fines. For instance, an American Airlines passenger faced an $81,950 fine after attempting to open an aircraft door mid-flight and assaulting crew members. Similarly, a Delta Air Lines passenger received a $77,272 fine for attempting to exit an aircraft during flight and biting another passenger.

Internationally, airlines are also taking steps against unruly behavior. Ryanair is pursuing legal action against a disruptive passenger whose actions led to a costly flight diversion. In Japan, All Nippon Airways (ANA) and Japan Airlines are defining customer harassment more clearly to deter misconduct on flights.

While the exact causes of increased post-pandemic disruptions remain unclear, both airlines and regulators are committed to enforcing stricter measures against inappropriate behavior onboard flights.