Delta removes damaged aircraft from Toronto runway; investigation underway

Reservations & Care has assembled two teams of specially trained employees to assist with response efforts. A group of approximately 130 staff members supported the Passenger Inquiry Center (PIC) line—a dedicated phone service established for family members seeking information about those involved in the accident. Information collected through this service was relayed to the Phone Care team consisting of over 40 employees collaborating with Delta’s Incident Response team at YYZ airport to coordinate travel arrangements, hotels, meals, transportation, etc.

Operations at Delta’s and Endeavor Air’s centers managed various flight challenges arising from this event. The swift response by Delta's Operations and Customer Center (OCC) facilitated the rapid activation of the Corporate Emergency Command Center (CECC), which continues its operations around-the-clock.

Endeavor Air and Delta Flight Operations teams are prepared to offer technical expertise or any other assistance requested during the investigation process led by aviation authorities.

In-flight services continue adhering to safety standards while providing reassurance and care for passengers on board.

An investigation into the incident is underway involving multiple agencies including the Transportation Safety Board of Canada and U.S. National Transportation Safety Board among others. Delta and Endeavor teams stationed in Toronto are fully cooperating with these investigations as participants.

For official updates regarding Delta Connection Flight 4819 operated by Endeavor Air, visit news.delta.com or follow @DeltaNewsHub on X.