Southwest Airlines has announced its first-ever company-wide corporate layoffs in its 54-year history, affecting over 1,750 employees. This decision marks a significant shift from the airline's longstanding commitment to maintaining a stable workforce and employee-focused culture. The move is part of an effort to streamline operational costs amid financial pressures linked to rising labor expenses.
The layoffs are expected to save Southwest more than $210 million in 2024 and $300 million in 2025. These savings are part of a broader cost-reduction strategy aimed at reducing operational expenses by over $500 million annually by 2027.
For decades, Southwest Airlines maintained a philosophy that prioritized employee satisfaction as a means of ensuring customer satisfaction. However, recent financial challenges have necessitated a reassessment of this approach. In 2023, the airline's non-fuel operating expenses rose by over 10% due to higher wages and health insurance costs. Currently, costs are projected to rise by another 9%, pushing the airline's operating margin down to just 2%. The target is an operating margin of about 10% by 2027.