Quantcast

American Airlines Chief Customer Officer: 'Our customers are eager to see new food and drinks across our menus'

Wizz Air becomes first airline to operate P&W-powered Airbus A321XLR jet
Hawaiian Airlines’ new ‘no show’ policy may make travel more expensive
Global Airlines Launches Inaugural Flight, Aiming to Revive 'Golden Age of Travel'
Boeing scores Middle East plane deal during Trump visit
Air travel will be ‘worse’ this summer, lawmakers warn — as FAA gives infuriating update on system fixes, staffing issues
United Airlines CEO Reassures Passengers About Newark Airport Safety
American Testing Tech to Help Passengers Make Connecting Flights
British Airways to use AI in efforts to improve operations
American Airlines Tests New Tech to Help Passengers With Tight Connections During Summer Rush
Flight Diverted After Pregnant Woman on Board Goes into Labor and Delivers Her Baby: Report
United Airlines CEO Scott Kirby says "this is the most optimistic I've been in my entire career about finally getting the FAA fixed"
U.S. Transportation Secretary Sean P. Duffy Unveils Plan to Build Brand New, State-of-the-Art Air Traffic Control System
Passenger rushing for next flight can't believe what woman next to her does
Why fuel price crash won’t make flying cheaper
Kristi Noem says travelers without Real ID will still be able to fly after deadline
Frontier Airlines Announces New Routes Launching This Summer, Connecting Baltimore With Chicago O’Hare and Trenton, N.J. With Myrtle Beach, S.C.
Airlines in North America prioritize investments in cyber, AI
The evolution of the airline uniform — a cross check
Global Airlines & HiFly Operate 1st Passenger Airbus A380 Flight Between Barcelona And Berlin
American Airlines unveils ritzy new plane suites launching this summer
Airline Stocks To Keep An Eye On - April 28th
Gatwick Airport Faces Potential Strikes
50 New Routes Starting In May 2025
Report: JetBlue, United Mulling Partnership
New First-Class Suites, Futuristic Aircraft and the Top Air Travel News From April 2025
Southwest Airlines Announces Reimagined Fare Products, New Benefits for Rapid Rewards Credit Cardmembers and Tier Member Customers
New Alaska Airlines trading cards take flight this World Pilots’ Day - Alaska Airlines News
United CEO calls Trump's tariffs a 'chess game'
Virtual Training Becomes a Reality
Korean Air Restarts Longest 747 Passenger Flight in the World
American Airlines Chief Customer Officer: 'Our customers are eager to see new food and drinks across our menus'
Events
Webp american airlines lady
Heather Garboden, American Airline's Chief Customer Officer | https://www.linkedin.com/in/heather-garboden/

Heather Garboden, Chief Customer Officer of American Airlines, announced that as spring travel increases, customers will have access to new food and drink options both in-flight and at Admirals Club lounges. Garboden made this statement in a March 10 press release.

"As spring travel heats up, our customers are eager to see new food and drinks across our menus," said Garboden. "Whereas warm comfort foods like soups rule the skies in the fall and winter, the spring season has people craving fresh fruits and vegetables, as well as tried-and-true summer dishes like our new sliders and fries."

American Airlines is introducing regionalized menus and an updated beverage selection at Admirals Club lounges across the United States and Canada. In-flight offerings will include new breakfast entrees and the option to preorder sliders and fries after a successful test at Chicago O'Hare International Airport (ORD). Starting March 18, AAdvantage members can use miles to purchase food and beverages on eligible flights. These updates are part of the airline’s efforts to enhance customer dining experiences both in lounges and in the air.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Travel food blogger Matthew Klint reported that American Airlines served a satisfying dinner on a flight from Chicago to Los Angeles. He noted the short ribs with mac and cheese as a comforting and enjoyable meal, highlighting it as one of six preorder options available for First Class passengers. Klint remarked that the meal stood out as a positive in-flight dining experience.

According to American Airlines' website, Admirals Club is the airline's network of airport lounges, offering members and eligible travelers a comfortable space to relax before flights. Amenities typically include complimentary Wi-Fi, snacks, beverages, and dedicated customer service representatives. Additionally, Admirals Club memberships provide access to nearly 50 Admirals Club lounges and over 60 partner lounges worldwide. Travelers without a membership can purchase a One-Day Pass for $79 or 7,900 AAdvantage miles for single-day access. Members also enjoy access to partner lounges such as Alaska Airlines Lounges and Qantas Clubs.

In addition to food options, Admirals Club lounges will offer premium spirits along with new mixers and non-alcoholic beverages. These updates align with seasonal shifts in customer preferences, focusing on lighter and fresher flavors.

American Airlines is headquartered in Fort Worth, Texas, and is one of the world’s largest airlines by fleet size and passengers carried. The airline operates nearly 6,800 flights daily to more than 350 destinations across 60 countries.

Organizations Included in this History
More News

Flying Food Group has highlighted the importance of its Corporate Treasury Team in managing financial resources.

Jul 26, 2025

Eurowings has been recognized as one of the top airlines in Europe, according to a study by the consumer portal Flightright.

Jul 25, 2025

American Airlines is set to reintroduce its Boeing 777-200ER aircraft for domestic flights between New York's John F. Kennedy International Airport (JFK) and Los Angeles International Airport (LAX) this fall.

Jul 25, 2025

Southwest Airlines is in the process of introducing extra-legroom seats across its fleet, with about 25% of its planes now featuring these new rows.

Jul 25, 2025

The Ethiopian Airlines Group recently marked a significant milestone with the inauguration of its expanded Maintenance, Repair, and Overhaul (MRO) facilities.

Jul 25, 2025

Martha Arauz is the Human Resources Manager at Flying Food Group's LAV facility, where she is dedicated to promoting a positive work environment.

Jul 25, 2025