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Air India's Chicago-Delhi flight returns due to clogged toilets

Air India's Chicago-Delhi flight returns due to clogged toilets
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Air India Boeing 777-300ER | Official Website

Passengers on an Air India Boeing 777-300ER flight from Chicago to Delhi encountered an unusual issue when most of the 12 onboard toilets became unusable mid-flight. The incident took place on March 5, 2025, as Air India Flight 126 was flying over Greenland, approximately one hour and forty-five minutes after departure. Initially, only four lavatories were functional, but the situation worsened until just one remained operational.

Faced with a lack of suitable European diversion airports at night, the airline decided to return to Chicago nearly ten hours into the journey. Upon landing, passengers disembarked safely and received hotel accommodations while Air India arranged alternative travel plans. No injuries were reported despite the disruption.

During the flight, passengers grew increasingly frustrated as lavatories became unavailable. Flight attendants attempted to manage the situation by directing passengers to operational toilets and reminding them of proper lavatory etiquette. However, tensions rose as the flight continued.

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An investigation revealed that non-flushable items clogged the aircraft's toilets. An Air India spokesperson stated: "We would like to confirm that as part of our investigation into the incident, our teams found polythene bags, rags, and clothes that had been flushed down and stuck in the plumbing."

Airline staff emphasized passenger cooperation in preventing such situations. Some frequent flyers suggest stricter pre-flight announcements or in-flight videos educating travelers on lavatory use. Others propose improved signage in multiple languages.

Following this event, Air India urged passengers to use aircraft lavatories responsibly and avoid flushing inappropriate items. The airline stressed that onboard lavatory systems are delicate and not designed for anything other than human waste and toilet paper.

While rare, lavatory-related incidents can lead to significant inconveniences during flights. Notable past events include Varig Flight 820 in 1973 and Air Canada Flight 797 in 1983—both involving fires originating from lavatories—which led to changes in aviation safety regulations.

In response to these issues, airlines may need reinforced vacuum systems capable of handling minor obstructions more effectively or smart sensors detecting improper items before they enter the system. Strengthening ground crew competencies and expanding passenger education efforts could also help prevent future incidents.

By combining technological advancements with proactive passenger awareness programs, airlines aim to minimize risks associated with lavatory malfunctions.

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