Quantcast

British Airways CCO: 'We’re committed to offering the very best experience'

Airline CEO wants airports to cap passengers at 2 alcoholic drinks to limit on-board disruptions
Emirates Will Buy 5 Airbus A380s From Lessor For $200 Million
Delta Air Lines named official airline of the WNBA
Pair Of C-Suite Officials Depart Wheels Up
LAX Receives Final Cars for People Mover Train
Alaska Airlines and Hawaiian Airlines merger clears Justice Department hurdle, now faces DOT
Alaska Airlines flight attendants reject new contract, union says there's 'more work to do'
Elliott Investment To Push For 10 New Boardroom Directors At Southwest Airlines
Alaska Air Backs JetZero Blended-Wing Design
AI in Aviation Line Maintenance: A Strategic Response to Delays, Satisfaction, and Staffing Challenges
Air taxi service plans for 2026 Los Angeles launch at USC, SoFi and LAX
VistaJet Flight Brings Home Americans in Prisoner Swap
Air Canada Blames Paris Olympics On Decreased Profits
Delta passengers sue airline over refund refusals after CrowdStrike meltdown
Microsoft fires back at Delta after massive outage, says airline declined ‘repeated’ offers for help
Korean Air Confirms A Spacious Lounge Is Coming To The New Terminal One at New York JFK
VAS Aero Services to Acquire an Additional 17 Airbus A320 Airframes, Bringing to 23 the Total Number of A320s Slated for Teardown and Harvested Parts Redistribution
Delta CEO says CrowdStrike-Microsoft outage cost the airline $500 million
Boeing Reports $16.9 Billion In Revenue For 2nd Quarter With 5,400 Commercial Aircraft Backlog
United Airlines says flight attendant in Terrell Davis incident is no longer employed and NFL legend’s ‘no fly’ ban is lifted | CNN
Nepal Plane Crash Kills 18 After Takeoff - Airline Ratings
Southwest Airlines is getting rid of open seating | CNN Business
CrowdStrike Outage Caused 10% Spike in Air Charter
Aircraft Engine Maintenance and Repair to Peak in 2026, Worsening Capacity Shortage for Commercial Aviation, Says Bain & Company
Joby’s Electric Air Taxi Makes European Debut
The National Right to Work Legal Defense Foundation announces NLRB-scheduled vote to remove union officials
Families recount the horror of MH17 ten years on - Airline Ratings
777-9 Enters Certification Flight Testing - AVweb
Kompass Kapital Sets New Course with Airshare Investment
SATS, SIA Engineering Company and Changi Airport Group to Trial Autonomous Buses at Changi Airport
British Airways CCO: 'We’re committed to offering the very best experience'
Airports
Webp lumen british airways
British Airways’ newly renovated Seattle lounge | https://mediacentre.britishairways.com/news/21022025/british-airways-new-look-seattle-lounge-becomes-the-latest-to-open-its-doors-as-part-of-the-airlines-global-lounge-refresh-programme

British Airways has announced the unveiling of its newly refreshed lounge in Seattle as part of its global lounge renovation program. The updated space features new bars, custom furniture, focus pods, enhanced dining options, and locally inspired artwork. Similar upgrades were recently completed in Singapore, Lagos, Washington, and London Gatwick in 2024, following updates in Edinburgh, Heathrow Terminal 5B, and Terminal 3 in 2023. The improvements aim to provide a more comfortable and luxurious experience for travelers.

"We announced our £7bn transformation programme last year and promised to improve the customer experience both on the ground and in the air," said Calum Laming, Chief Customer Officer. "Across our global network we have 28 lounges in 20 airports that all play a huge part in our customers' journeys, so we're committed to offering the very best experience. Customers can expect to see nods to our British heritage blended seamlessly with features that celebrate the locality of the destination. We've worked with local designers, artists, and suppliers across the globe to ensure that each lounge has its own British Original personality – and we can't wait to unveil more."

According to BusinessTraveller.com, British Airways’ newly refreshed lounge at Seattle-Tacoma International Airport includes a full-service bar, a redesigned food servery, and new seating areas for relaxation, dining, and work. The lounge offers a 180-degree view of the runway and mountains with focus pods for privacy and an upgraded dining experience that includes a new à la carte menu for first-class customers. Inspired by the Pacific Northwest, the design incorporates local artwork. The reopening also marks the 45th anniversary of BA’s flights to Seattle. This renovation is part of the airline's broader $9 billion investment program to enhance customer experiences across its global lounges.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

British Airways has unveiled a newly refurbished lounge at Seattle-Tacoma Airport as part of its broader £7 billion transformation program. According to Skift.com, the revamped lounge aims to restore a sense of elegance to its airport spaces. The upgrade is notable given Seattle's growing importance in BA's transatlantic network, especially after Alaska Airlines joined the oneworld alliance in 2021. Following Seattle, British Airways plans further lounge overhauls in high-profile locations like Dubai and Miami, with a major redevelopment of its Heathrow lounges slated for 2026. These changes are part of BA’s effort to address passenger complaints about lounge overcrowding and elevate the overall premium experience.

British Airways is the United Kingdom’s flagship airline and one of the largest carriers globally. Founded in 1974, it operates both domestic and international flights across a vast network connecting millions of passengers annually to over 180 destinations worldwide. As part of the International Airlines Group (IAG), British Airways offers various services including premium options for business and first-class travelers as well as budget-friendly economy choices. The airline is known for its commitment to service excellence, innovation, and sustainability.

Calum Laming said that "the airline is committed to improving customer experience through its £7 billion transformation program," with each lounge combining "British heritage and local influences."

Organizations Included in this History
More News

Flying Food Group, Inc. has announced its Employees of the Month at its LAV facility.

Oct 28, 2025

Flying Food Group's San Francisco facility recently celebrated Hispanic Heritage Month with its employees.

Oct 28, 2025

Etihad Airways has announced the launch of a new route connecting Abu Dhabi and Addis Ababa.

Oct 27, 2025

United Airlines has unveiled its Summer 2026 schedule, which includes new flights from Newark to Bari, Split, Santiago de Compostela, and Glasgow, as well as from Newark to Seoul and Washington, D.C., to Reykjavik.

Oct 27, 2025

Ethiopian Airlines has announced a limited-time 20% discount on fares between Addis Ababa and Porto.

Oct 27, 2025

Avianca has announced that passengers are encouraged to register for the Biomig biometric migration system to avoid lines and delays at participating airports in Colombia.

Oct 27, 2025