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United Airlines shifts Tokyo Narita strategy, expands Asian direct flight offerings

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United Airlines shifts Tokyo Narita strategy, expands Asian direct flight offerings
Research
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Clint Henderson Managing editor | The Points Guy

United Airlines is altering its strategy in Asia by expanding its direct flight offerings and reimagining its operations at Tokyo's Narita International Airport. This shift marks a strategic move to capitalize on the rights and assets the airline acquired from Pan Am back in 1986, which included the rare “fifth freedom” right to fly passengers beyond Tokyo to other countries.

"We've reimagined Narita for today's world with the efficient nonstops that we have but then going after high-value traffic [to] hard-to-reach places that we can offer a unique selling proposition for," stated Patrick Quayle, who oversees global network planning and alliances at United.

United's recent changes reflect its commitment to finding profitability through direct flights rather than relying solely on partnerships, as was the strategy in the late 2010s. The airline is launching flights from Tokyo to Mongolia on May 1 and to Taiwan in July, using Boeing 737s from Guam's Antonio B. Won Pat International Airport.

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This reimagined approach stems partly from the assets acquired from Pan Am, allowing United unique fifth-freedom route opportunities. This includes routes where passengers can book directly between intermediate countries without passing through the airline's primary base. These rights position United to try new intra-Asia routes initiated from Narita, such as the recent additions to Cebu and Palau.

“We have these 737s and a slot portfolio at Narita, and all the feed from the United States on wide-body jets, and it created a unique opportunity," explained Andrew Nocella, United’s chief commercial officer.

Responding to inquiries about United's strategy with its new routes, Quayle remarked, “You don't double down on something that does poorly, I'll just put it that way." United now plans to expand further, adding new connections via Hong Kong to Bangkok and Ho Chi Minh City by October.

However, such expansion efforts face geopolitical challenges, with Quayle noting the competitive and uncertain nature of aviation markets amid ongoing geopolitical tensions. Despite these hurdles, Quayle expressed confidence in United's plans, predicting the demand at Narita to eventually necessitate additional capacity.

"It's going to get to a point where we're going to have to add more capacity into Narita because the demand is so strong," Quayle asserted confidently.

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