Quantcast

Delta leads, Southwest changes policies, Spirit updates strategy after bankruptcy

Travelers are taking extreme measures and using hacks to avoid airline baggage fees
Pigeons Cause Chaos on Delta Flight
United Airlines’ Uniforms Get A Facelift—And A Political Filter
United Continues to Face Catering Chaos at San Francisco
Passenger Stows Away on Delta Flight from New York to Paris
Wizz Air becomes first airline to operate P&W-powered Airbus A321XLR jet
Hawaiian Airlines’ new ‘no show’ policy may make travel more expensive
BLIMP-SE OF THE FUTURE Luxury zeppelins of the future from ‘flying bum’ world’s largest aircraft to Google billionaire’s ‘impossible’ airship
Swiss Startup SmartFlyer Develops Hybrid-Electric Trainer
San Francisco-based entrepreneur takes a trip on India's worst-rated airline, his reaction will surprise you
First-Time Flyer at 81: A Grandmother's Memorable Journey
Ryanair forecasts fare rebound as consumers recover from interest-rate hit
Global Airlines Launches Inaugural Flight, Aiming to Revive 'Golden Age of Travel'
Winning routes: American Airlines adds more than 22,000 seats for football fans following release of 2025–2026 pro schedule
Boeing scores Middle East plane deal during Trump visit
Air travel will be ‘worse’ this summer, lawmakers warn — as FAA gives infuriating update on system fixes, staffing issues
Qatar Airways places record $96 billion Boeing order amid Trump visit
United Airlines CEO Reassures Passengers About Newark Airport Safety
American Testing Tech to Help Passengers Make Connecting Flights
British Airways to use AI in efforts to improve operations
American Airlines Tests New Tech to Help Passengers With Tight Connections During Summer Rush
Flight Diverted After Pregnant Woman on Board Goes into Labor and Delivers Her Baby: Report
United Airlines CEO Scott Kirby says "this is the most optimistic I've been in my entire career about finally getting the FAA fixed"
U.S. Transportation Secretary Sean P. Duffy Unveils Plan to Build Brand New, State-of-the-Art Air Traffic Control System
Passenger rushing for next flight can't believe what woman next to her does
Why fuel price crash won’t make flying cheaper
Kristi Noem says travelers without Real ID will still be able to fly after deadline
Frontier Airlines Announces New Routes Launching This Summer, Connecting Baltimore With Chicago O’Hare and Trenton, N.J. With Myrtle Beach, S.C.
Airlines in North America prioritize investments in cyber, AI
The evolution of the airline uniform — a cross check
Delta leads, Southwest changes policies, Spirit updates strategy after bankruptcy
Policy
Webp messenger creation e807bf29 e4f9 4010 852c 9bbd560ab00c
Spirit Airlines | Official Website

The latest study on America's airline industry reveals some unexpected shifts in performance rankings. Findings highlight both stability and change within the sector. Delta Air Lines continues to hold the top position for the fourth consecutive year, praised for its on-time performance and low numbers of involuntary denied boardings. Meanwhile, Airbus recently changed its longstanding "bags fly free" policy, sparking customer dissatisfaction and concerns among industry experts.

"According to CBS News, industry analyst Henry Harteveldt stated, 'this is how you destroy a brand.'"

The airline industry rankings, as reported by The Wall Street Journal, include measurement metrics like on-time arrivals, canceled flights, extreme delays, and customer complaints. These metrics serve as a reference for both passenger expectations and operational realities within the industry.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

American Airlines faces ongoing challenges with customer perceptions despite operational improvements. "According to TexasMonthly, the Fort Worth-based airline 'has tried harder to really push the envelope' by testing customer limits regarding fee increases and service cuts."

Spirit Airlines emerged from Chapter 11 bankruptcy by overhauling its business strategy but lost its CEO, Ted Christie, in the process. Southwest Airlines, under new investments, changed its traditional policy on free luggage, a move that garnered significant backlash.

The study indicates that removing traditional policies and focusing on corporate financial strategies, like stock buybacks, can have ripple effects on customer satisfaction and service quality. Airlines like Southwest, which once positioned themselves favorably with passengers, face scrutiny as they adjust these policies.

The Wall Street Journal's study advises travelers to evaluate cost and performance metrics for individual routes before making travel decisions. The study reinforces the notion that operational reliability and transparent pricing remain essential for customer satisfaction across airline services.

The comprehensive evaluation supports the airline industry's focus on combined financial requirements, service reliability, and evolving consumer demand, which are central to succeeding within this consolidated market.

"This Carrier Was Ranked As America's Worst Airline Last Year," as confirmed by the Department of Transportation, referring to Frontier Airlines' average of 33 complaints per 100,000 passengers.

Organizations Included in this History
More News

Planning a vacation on a private jet involves more than just booking flights and accommodations.

May 30, 2025

Air India has announced an extension of its suspension of flights to and from Tel Aviv until June 19, 2025.

May 29, 2025

Ethiopian Airlines has announced a double bonus miles promotion for flights between Lagos and any of its destinations.

May 29, 2025

Copa Airlines announced it has resumed flights between Panama City and Caracas as of May 27, offering daily service with plans to increase to two daily flights starting June 23, 2025.

May 29, 2025

Hainan Airlines has announced a new direct international route between Jeddah and Haikou, marking its first connection between Saudi Arabia and China.

May 29, 2025

Alaska Airlines announced it is launching Chef’s (tray) Table, a new First Class dining program featuring top West Coast chefs, beginning June 5 on select flights, according to a post on X. Alaska Airlines is introducing Chef’s (tray) Table, a...

May 29, 2025