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Unions address worker safety amid digital technology challenges in Nairobi meeting

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Unions address worker safety amid digital technology challenges in Nairobi meeting
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Matthew Graham Interim Executive Director of World Players Association | UNI Global Union

The global trade union movement marked International Workers’ Memorial Day (IWMD) on April 28, focusing on technology and workplace health and safety. UNI Global Union convened content moderators from around the world in Nairobi, Kenya. The meeting aimed to create a shared strategy for making content moderation work safe and sustainable.

Content moderators, who play a crucial role in shielding social media users from harmful material, often face traumatic experiences due to exposure to disturbing content. Sonia Kgomo, an organizer with African Tech Workers Rising and a former Facebook content moderator from Kenya, described the challenges of the job. "For two years, I spent up to ten hours a day staring at child abuse, human mutilation, racist attacks and the darkest parts of the internet so you did not have to. You could not stop if you saw something traumatic. You could not stop for your mental health. You could not stop to go to the bathroom. You just could not stop. We were told the client, in our case Facebook, required us to keep going."

Kgomo emphasized the demanding nature of the work, exacerbated by close performance tracking by the outsourcing firm Sama. "Moderators’ performance was closely tracked, often given just seconds to evaluate each piece of troubling content," she noted.

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The International Trade Union Confederation (ITUC) spotlighted the effects of digital surveillance and automation on workers’ health as part of their campaign for this year’s IWMD. The focus includes the adverse impacts on mental health stemming from constant micromanagement enabled by algorithmic management systems and artificial intelligence.

UNI Global Union General Secretary Christy Hoffman highlighted the union's ongoing efforts. "Job titles like ‘content moderator’ and the extreme surveillance workers now endure were unimaginable just a short time ago, but workers organizing for safe jobs and a real say about their conditions is as old as the labour movement itself. Unions have always fought and won protections against technological abuse. With every new form of workplace tech, the urgency grows to make it serve rather than hurt workers," said Hoffman.

UNI's report, "Algorithmic Management: Opportunities for Collective Action," documents instances of unions resisting the expansion of surveillance and digital control. The report emphasizes, "It is union workplaces that are safe workplaces."

International Workers Memorial Day remembers workers who have suffered or died due to workplace hazards, both historically and currently. It reinforces the need to continue fighting for safer working conditions globally.

Organizations Included in this History
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