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Commerce unions secure legislation to combat abuse against workers globally

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Commerce unions secure legislation to combat abuse against workers globally
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Angelo Di Cristo Head of Finance | UNI Global Union

The rise in abuse against commerce workers observed during the pandemic has continued, with evidence indicating that such incidents persist globally despite the easing of health restrictions. Unions worldwide are stepping up campaigns addressing this ongoing concern, leading to some legislative successes.

In Australia, the SDA union reports that 87% of retail workers endured verbal abuse. The USDAW in the UK notes that 77% of workers faced verbal abuse and 53% encountered threats, with women and non-white workers often targeted due to their identity. Meanwhile, data from the RWDSU/UFCW in the U.S. reveals a widespread fear of active shooters among retail workers, though few employers have implemented safety improvements following violent events.

In response, several nations have introduced new legislation aimed at better protecting retail workers. In Japan, the UA ZENSEN union’s campaign led to the enactment of ordinances in Tokyo and Akita, designed to curb customer harassment or "kasu-hara." The Tokyo ordinance, effective this month, defines responsibilities for preventing customer harassment and requires employers to take necessary preventive measures. UA ZENSEN's President Tomoko Nagashima emphasized, “The driving force behind our activities is the voice of our members. Our goal is to build a society where both providers and receivers of services are respected.”

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In the UK, the Crime and Policing Bill proposes creating a specific offense for assaulting retail workers, enhancing their protection. This follows earlier legislation in England and Wales that classified such attacks as aggravated offenses.

Sweden introduced the "Refusal of Access Law" in 2021, allowing for the banning of customers who may commit crimes or harassment in shops. Retail worker Julia Salomonsson from Swedish retailer ICA benefitted from this legislation, remarking, “It feels good that they are taking this seriously.”

Scotland enacted its Protection of Shopworkers Act in the same year, making it an offense to assault or threaten a retail worker, whereas Australia saw the passage of stricter laws through the SDA Union's “No One Deserves a Serve” campaign.

In the U.S., the Retail Safety Worker Act in New York mandates retail employers to implement violence prevention policies and provide training. RWDSU's efforts have secured further safety measures beyond legal requirements in places like Barnes & Noble bookstores.

Across these regions, unions have played a pivotal role in effecting legislative changes. Mathias Bolton of UNI Commerce stated, “These wins are a testament to the power of commerce unions fighting for their members,” though he acknowledged that efforts must continue to ensure the safety of all commerce workers globally.

Further details on UNI Commerce’s ongoing campaign against violence and harassment are accessible through their campaign webpage.

Organizations Included in this History
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