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The rise in abuse against commerce workers observed during the pandemic has continued, with evidence indicating that such incidents persist globally despite the easing of health restrictions. Unions worldwide are stepping up campaigns addressing this ongoing concern, leading to some legislative successes.
In Australia, the SDA union reports that 87% of retail workers endured verbal abuse. The USDAW in the UK notes that 77% of workers faced verbal abuse and 53% encountered threats, with women and non-white workers often targeted due to their identity. Meanwhile, data from the RWDSU/UFCW in the U.S. reveals a widespread fear of active shooters among retail workers, though few employers have implemented safety improvements following violent events.
In response, several nations have introduced new legislation aimed at better protecting retail workers. In Japan, the UA ZENSEN union’s campaign led to the enactment of ordinances in Tokyo and Akita, designed to curb customer harassment or "kasu-hara." The Tokyo ordinance, effective this month, defines responsibilities for preventing customer harassment and requires employers to take necessary preventive measures. UA ZENSEN's President Tomoko Nagashima emphasized, “The driving force behind our activities is the voice of our members. Our goal is to build a society where both providers and receivers of services are respected.”
