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Delta Air Lines has been recognized as the highest-ranked airline in the Premium Economy segment by J.D. Power for the third consecutive year. This recognition is based on Delta's exceptional service and premium experiences offered to its customers throughout their travel journey.
The J.D. Power study assesses satisfaction among business and leisure travelers of major North American airlines, evaluating various aspects of the air travel experience. Delta achieved top scores in six out of seven dimensions evaluated by J.D. Power, which include day-of-travel pre-/post-flight experience, onboard experience, ease of travel with the airline, digital tools, airline staff, and level of trust with the airline.
Delta attributes this success to its world-class service and operational excellence provided by its staff, alongside continuous investments in both physical and digital experiences that enhance customer journeys.
