IATA unveils global roadmap for improved baggage handling

The third pillar aims at streamlining the baggage claim process while combating fraud and enhancing customer experience. These improvements are designed to enable airlines to resolve passenger claims more swiftly and provide better protection against baggage-related fraud.

"This Roadmap will consolidate the progress of previous initiatives to modernize baggage processes and take a holistic view of where we need to be in 10 years," said Mejstrikova. "With the buy-in of all stakeholders we are better placed than ever to improve traveler satisfaction by delivering the digital, automated, and customer-focused service that they get in many other sectors."

The Global Baggage Roadmap is part of IATA's broader efforts to modernize ground operations, enhance safety, and improve passenger experience. IATA plans to collaborate closely with stakeholders to develop implementation guidance, offer training, and monitor progress.

For further information regarding this initiative, interested parties can contact Corporate Communications at IATA.