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Delta wins best global airline for Americas at APEX awards

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Delta wins best global airline for Americas at APEX awards
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Deborah Wheeler, Chief Information Security Officer | Delta Air Lines

Delta Air Lines has been recognized as the Best Global Airline for the Americas by the Airline Passenger Experience Association (APEX). This award is based on anonymous customer feedback from over one million independently certified flights across more than 600 airlines.

Erik Snell, Delta's Chief Customer Experience Officer, commented on the recognition: “Being named Best Global Airline for the Americas by APEX is a powerful testament to the trust our customers place in us and the consistent focus we bring to delivering excellence throughout every aspect of the travel journey.” He added that this honor reaffirms Delta’s commitment to providing an elevated experience both on the ground and in flight.

The airline continues to enhance customer experience through innovations like fast, free Wi-Fi and new product offerings such as the Delta One Lounge. The APEX Awards are among several accolades Delta has received this year, highlighting its leadership in areas such as on-time performance and innovation.

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Ralph Albus, Director of Global Communications at Delta, accepted the award at an event held at the Royal Dublin Society in Ireland. He remarked: "Being named Best Global Airline for the Americas by APEX is an incredible honor. This recognition reflects the dedication of our 100,000 colleagues worldwide."

APEX collaborates with TripIt from Concur to collect passenger feedback. For its 2025 awards, passengers rated flights using a five-star scale across five sub-categories including seat comfort and cabin service.

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