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Air New Zealand partners with OpenAI for enhanced AI integration

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Global Industry News
Air New Zealand partners with OpenAI for enhanced AI integration
Policy
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Nikhil Ravishankar Chief Digital Officer | Air New Zealand

Air New Zealand has announced a collaboration with OpenAI to enhance the use of artificial intelligence within the airline. This partnership is described as a first-of-its-kind in New Zealand, aiming to improve efficiency and customer service.

The airline joins other early OpenAI customers in Asia Pacific, gaining access to advanced AI technologies for various applications. Air New Zealand plans to use these tools to improve customer self-service experiences and streamline operations across maintenance and planning. The focus is on using data-driven insights for better decision-making.

A significant part of this initiative involves deploying Companion AI, which includes ChatGPT Enterprise, to 3,500 corporate team members. Additionally, the airline will develop new solutions using OpenAI APIs to enhance experiences for both customers and employees.

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Nikhil Ravishankar, Chief Digital Officer at Air New Zealand, highlighted the importance of this collaboration: "We see AI as an opportunity for our team at Air New Zealand and a way to improve experiences for our customers. It helps us solve problems faster, serve our customers better, and reimagine how work gets done."

Oliver Jay from OpenAI praised Air New Zealand's efforts: "Air New Zealand is taking meaningful steps to bring AI across key parts of its business using OpenAI's technology. We have been particularly impressed with how quickly they have built over 1,500 Custom GPTs."

The collaboration underscores Air New Zealand's commitment to ethical AI use while focusing on innovation that benefits both employees and customers.

Organizations Included in this History
Air New Zealand
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