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Capital One Venture X credit card’s cellphone protection covers accidental damage

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Capital One Venture X credit card’s cellphone protection covers accidental damage
Research
Webp fairbank
Richard D. Fairbank CEO and Chairman at Capital One | Capital One

A Capital One Venture X Rewards Credit Card user has shared her experience with the card’s cellphone protection benefit after two incidents in which her phone was damaged. The cardholder, who describes herself as accident-prone, said she first used the benefit earlier this year when she dropped her phone on the kitchen floor before putting on its protective case. The resulting screen crack required a $350 repair, but she paid only a $50 deductible because of the insurance provided by paying her monthly bill with the Venture X card.

A second incident occurred during an assignment in Curacao, where water damage from a faulty waterproof case rendered her phone unusable. She noted that having cellphone protection through her credit card allowed her to enjoy the rest of her trip without worrying about replacing or repairing the device immediately.

To qualify for cellphone protection with the Venture X card, users must pay their monthly mobile bill using the card. Each month that payment is made with the Venture X, coverage continues for all lines on that bill and can be used up to two times within a 12-month period. Cardholders are eligible for up to $800 per claim after a $50 deductible.

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The coverage reimburses for loss, theft and damage not covered by other insurance policies such as homeowner’s insurance or AppleCare. It does not cover cosmetic damage or phones stolen from checked baggage.

The claim process requires documentation including a recent cellphone billing statement, proof of payment with an eligible card, and evidence that the damaged phone is linked to the account. A representative reviews these documents and may request an estimate from an authorized repair facility like Apple Store or Best Buy. In this case, after submitting all required information including a replacement estimate from Apple Store (which does not repair water-damaged phones), reimbursement was approved on the same day and funds were received via direct deposit.

The user was able to upgrade to a new iPhone at no cost beyond taxes and fees by trading in her damaged device through her wireless provider—an option typically available only if trading in working devices—and using insurance reimbursement to pay off any remaining balance.

She concluded: "While I would have preferred for none of this to happen in the first place, I did come away with a new phone at no cost to me — save the embarrassment of telling everyone I knew that I ruined my phone in a foreign country."

"Thanks to my Venture X card's cellphone insurance, I've easily covered the card's $395 annual fee several times over this year. I'm crossing my fingers and toes that I don't have any more cellphone mishaps, but I'm glad to know I'm covered if I do."

For Capital One products listed on this page, some benefits may be provided by Visa or Mastercard and may vary by product; terms and exclusions apply according to each Guide to Benefits.

Organizations Included in this History
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