FedEx launches digital import tool for New Zealand business efficiency

Federal Express Corporation (FedEx) has introduced the FedEx Import Tool, a new digital platform aimed at helping New Zealand businesses manage the complexities of international trade. The launch was announced in Auckland in August 2025.

The tool is designed to give users control and visibility over the import process by allowing them to upload customs documents, track shipments, and receive notifications about clearance status. Features include a unified self-service platform for document management and shipment tracking, a dashboard for monitoring each stage of the import process, proactive alerts to help reduce delays, and multi-channel notifications through email and mobile messaging services like WhatsApp. Users can monitor their shipments up to 90 days after pickup.

Peter Langley, regional vice president of FedEx Australasia, said: “At FedEx, we understand the unique challenges and opportunities that New Zealand businesses face in navigating global supply chains. Our new FedEx Import Tool is designed to empower Kiwi importers, from small businesses to larger enterprises, by simplifying complex customs procedures and providing unprecedented visibility. This innovation means less time spent on paperwork and more time focusing on what they do best – growing their businesses and serving their customers right here and across the world.”