Quantcast

Airlines lobby US regulators for rollback on passenger refund requirements

Delta Air Lines bets on ‘blended-wing’ flight to reduce emissions
Delta crash passengers should take the $30,000 payment, their lawyers say. Here’s why.
Budget airline launches new cheap flights to one of the UK’s top winter sun destinations
Brazilian airline Azul to go 'back to basics' after challenging 2024
Airlines cancel flights as air travel to ‘grind to complete halt’ this week ahead of major strike action in Europe
Dramatic moment American Airlines plane diverted to Rome is escorted by fighter jets after mid-air bomb threat
Jetstar Faces Major Backlash as Nationwide System Outage Causes Travel Chaos, Stranding Passengers and Disrupting Flights Across the Australian Airline Industry
Sudden oil supply outages creating turbulence for airline industry
Southwest's layoffs dent its worker-first culture
Abu Dhabi's long-haul carrier Etihad Airways sees record $476 million profit in 2024
Jet2 warns of profits squeeze from rising costs and late bookings
Southwest bends further to activist shareholder Elliott's demands
Downgraded on a flight? Take these simple but important steps to get your money back
Delta Offers Over $2 Million to CRJ Crash Passengers
Boeing Delays Continue for Alaska, Hawaiian
Hong Kong Airlines launches daily Sydney flights
Airline to launch new bunk beds in economy on long-haul flights next year
How Airline Employees Are Coping After Deadly Washington Crash
Major airline reverses in-flight menu change amid outcry
British Airways frequent flyer scheme changes: everything you need to know
Airline introduces world-first hand luggage ban on popular travel gadget
Air Canada Delays Boeing 767 Reentry
Flight Centre tips ‘price war’ as first direct Melbourne to LA Delta flights go on sale
FAA reverses course on meeting prohibition, blaming rogue employee
British Airways tweaks frequent flyer scheme after backlash
Delta flight from New York to Florida diverted to North Carolina due to ‘odor in the cabin’
EASA Certifies Safran’s First Electric Motor
US court blocks Biden administration's airline fee disclosure rule
JetBlue Issues Dim Outlook But Execs Remain Confident in Turnaround Plan
Delta to Resume Tel Aviv Flights April 1
Airlines lobby US regulators for rollback on passenger refund requirements
Research
Webp r9y2lq4mcr9lvdds2w5641ajppd8
Zach Griff Senior reporter | The Points Guy

Several major U.S. airlines, through their lobbying group Airlines for America (A4A), have submitted a request to the Department of Transportation (DOT) seeking the removal of several federal consumer protection regulations for air travelers.

The 93-page filing was made in May in response to a DOT docket related to an executive order from President Donald Trump aimed at promoting deregulation via the Department of Government Efficiency. The filing was recently brought to public attention by William McGee, senior fellow at the American Economic Liberties Project, and published by Frommers.

A4A represents a number of passenger airlines including Alaska Airlines, American Airlines, Delta Air Lines, JetBlue, Southwest Airlines, United Airlines, Hawaiian Airlines as well as cargo carriers such as Atlas Air, FedEx and UPS.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

The extent to which the DOT will adopt A4A's requests remains uncertain. However, the document outlines the airlines’ position on existing regulations. A4A described certain rules as "unnecessary costs and bureaucracy" and claimed they are "unfair" to airlines. The group suggested that airlines could regulate themselves and maintain fair treatment for passengers without federal oversight.

Among the main rules A4A wants repealed is one requiring automatic refunds for canceled or significantly delayed flights—a regulation established during the Biden administration. In its comments, A4A called this rule a "gross example of unlawful Federal overreach," stating that airlines have already "proven their commitment to taking care of their customers when flight cancellations occur or when flights are significantly delayed."

Another regulation targeted by A4A is a proposed requirement that would mandate disclosure of full ticket prices—including fees and taxes—when selecting flights instead of only showing them at checkout. The organization argued these standards are higher than those applied to other industries.

Additional regulations A4A seeks to eliminate include parts of rules regarding wheelchair handling for passengers with disabilities; guidance that would require seating families together without additional seat fees; requirements for information on airport signage; and dashboards maintained by both DOT and FAA detailing passenger rights during delays or cancellations and comparing airline policies on seat size and family seating as mandated under recent legislation.

As part of its deregulatory push, A4A has also requested that DOT reduce data tracking and publication within its monthly Air Travel Consumer Report (ATCR), calling such efforts “reporting burdens” with minimal benefit: "We also question whether the costs to generate this report have much benefit," wrote the lobbying group. "[H]ow many times is an ATCR even accessed?"

The ATCR is used by organizations like The Points Guy in compiling annual rankings based on airline performance metrics such as punctuality and baggage handling.

Lindsay Owens, executive director at Groundwork Collaborative—a progressive economic think tank—criticized A4A’s efforts: "The airline industry has long been a pioneer in ruthless and deceptive pricing," Owens said. "Now they're seeking to self-enforce the consumer protections they have a long track record of violating." She added: "If key passenger protections are further rolled back, the signal gets even clearer: in the Trump Administration, polices that put corporate profits over consumer wallets are allowed to soar freely."

William McGee stated that his organization plans further comments with DOT regarding these proposals and encouraged consumers to share their views with regulators.

Airlines for America did not respond to inquiries before publication.

Organizations Included in this History
More News

Delta Air Lines has announced a new partnership with Crunchyroll, the global anime streaming platform, to bring a curated selection of anime content to its flights.

Oct 23, 2025

Delta Air Lines has been recognized as one of the 2025 Fortune Best Workplaces for Women, marking its return to the list since 2019.

Oct 23, 2025

Delta Air Lines marked its 100th anniversary by serving as the official airline of the 60th Head of the Charles Regatta (HOCR) in Boston.

Oct 23, 2025

Delta Air Lines will introduce a new in-flight dining partnership with Chef José Andrés, bringing Spanish-inspired cuisine to select cabins starting November 4.

Oct 23, 2025

Emirates Airlines has highlighted the evolution of its cabin crew uniform, emphasizing its commitment to timeless design and practicality.

Oct 23, 2025

Emirates has achieved the Gold Tier status in the 2024 Fly Quiet Programme at New York’s JFK Airport, making it the only airline to receive this distinction among all participating carriers.

Oct 23, 2025