FedEx introduces new digital import tool for Indonesian businesses

Garrick Thompson, Managing Director of FedEx Indonesia, said: "Many Indonesian businesses, particularly SMEs, are ready to expand internationally but often face friction in navigating cross-border regulations and processes. As global trade evolves, so must the tools that support it. With the FedEx Import Tool, we are not just simplifying customs clearance - we are supporting a smarter approach to trade efficiency. By cutting through complexity with smart digital solutions, we help businesses move faster, scale smarter, and stay competitive globally."

According to recent data, Indonesia’s total imports reached US$235.2 billion in 2024—a rise of 5.42% compared to the previous year—highlighting growing demand for streamlined customs procedures.

FedEx noted that this latest offering aligns with its broader mission of making supply chains more efficient through digital innovation. Earlier this year, the company launched its Collaborative Shipping Tool in Indonesia. This tool is intended to facilitate smoother cooperation between importers and shippers during Airway Bill creation.

Other digital services from FedEx include Ship Manager—which helps small businesses manage online shipments—and Ship Manager Lite for mobile use. The company also applies machine learning technology to provide customers with estimated four-hour delivery windows.

FedEx operates one of the world’s largest express transportation networks and delivers packages across more than 220 countries and territories.