Another threat comes from individuals or groups such as SCATTERED SPIDER, who use malware and social engineering tactics to breach airline systems. These attackers target help desks to reset access controls before compromising virtual data infrastructure, posing both financial and safety risks for airlines and passengers.
A major IT outage occurred on July 19, 2024, when a faulty update from CrowdStrike Falcon affected Windows computers worldwide. The resulting crashes impacted sectors including banking, media, healthcare—and especially aviation—where check-in and dispatch systems failed extensively. Delta Air Lines was particularly affected, cancelling thousands of flights over several days. Remediation involved removing the faulty file remotely and recovering sensors; coordinated fixes were provided by Microsoft and CrowdStrike.
The incident revealed key vulnerabilities: high concentration risk due to dependence on a single endpoint vendor; insufficient staged rollouts; lack of independent verification checks; and inadequate fail-safe modes for operational teams. Industry experts stressed the need for improved resiliency measures in response.
In the aftermath, FBI advisories warned that similar attacks by malicious actors could lead to even more severe consequences if executed deliberately against airlines or their vendors. Audits found many exposures remained unpatched—particularly in internet-facing systems running legacy software—which remain attractive targets for hackers seeking weak points within networks.
To address these risks, industry experts recommend implementing phishing-resistance training for all staff members, enforcing strict identity verification protocols at every stage of system interaction, hardening identity systems from initial access points onward, segmenting networks internally, limiting remote access privileges strictly, demanding robust business continuity solutions from vendors, conducting regular joint exercises between airlines and airports simulating major outages (such as those caused by CrowdStrike), maintaining up-to-date asset inventories with weekly scans for threats, patching vulnerable assets promptly—even reverting to manual processes like paper flight plans during rehearsals.
Regulators have responded by moving cybersecurity requirements into formal obligations rather than voluntary best practices. In the United States, the Transportation Security Administration (TSA) now mandates performance-based controls—including network segmentation and continuous monitoring—for airport operators along with incident response plans and penalties for non-compliance. The Federal Aviation Administration (FAA) offers planning guidance tailored to individual operator needs while international bodies like the International Civil Aviation Organization push countries toward adopting comprehensive cybersecurity strategies as part of overall aviation safety policy frameworks.
In Europe, the European Aviation Safety Agency enforces stringent information security standards through binding agreements affecting airlines as well as maintenance providers and ground handlers—helping spread risk more broadly across stakeholders.
Experts agree that continued investment in defensive digital infrastructure is essential so that aviation organizations can prevent or quickly respond to cyberattacks when they occur. As one analysis concluded: safety remains paramount in air travel—but now includes defending against increasingly sophisticated cyber threats alongside traditional mechanical concerns.
Alerts Sign-up
