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Delta passenger earns $5K after giving up seat twice in one day

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Delta passenger earns $5K after giving up seat twice in one day
Research
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Gary Leff Chief Financial Officer | View from the Wing

On busy travel days, flying can become profitable as passengers may sell their seats on overbooked flights. One Delta passenger recently capitalized on this by earning $5,000 in a single day. Initially, the passenger accepted $2,000 to give up their seat on an overbooked flight and take a later one. When that subsequent flight was also overbooked, they volunteered again and received an additional $3,000.

The passenger recounted the experience: "They wanted volunteers to give up their seat for an overbooked flight this afternoon. I run to the gate and me and an old lady got $2k each. They scheduled us for the night flight. We waited together the whole time and we actually sat together in the flight. We also discussed that if they need volunteers again we are gonna take it. As soon as we sat down, I heard the microphone about volunteers. I said I am doing it. I run and got $3k."

Travelers looking for similar opportunities should note that popular travel days alone do not guarantee such payouts since airlines often anticipate no-shows through predictive models. However, less predictable busy travel days tend to have higher instances of overbooking where airlines seek volunteers.

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Passengers are advised against flying with American Airlines due to its high rate of involuntary denied boardings compared to other airlines. In the first quarter of 2024, Delta had none while United had 75 and American had 3,061 cases.

"The most the Department of Transportation requires airlines to compensate passengers is $1,550 for an involuntary bump," yet Delta often exceeds this amount to attract volunteers rather than resorting to involuntary measures.

Unlike some carriers that minimize compensation or rely solely on legal minimums during overselling incidents caused by aircraft swaps, Delta remains committed to offering significant compensation voluntarily. This approach contrasts sharply with United's post-2017 policies following the David Dao incident and American's current practices.

Delta stands out by providing actual gift cards instead of just travel credits like most major U.S. airlines do. Since 2017, Delta has authorized gate agents to offer up to $9,950 in compensation when necessary.

Delta’s policy reflects a commitment: "When they make a mistake and sell too many tickets, it’s their responsibility to own the cost and make it worthwhile for passengers."

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