Quantcast

Air Canada flight canceled after altercation between crew member and passenger over blanket request

Qantas engineers walk off job on one of the busiest travel days of the year
South Korea to safeguard competition after Korean Air, Asiana merger
Global Airline Industry Revenues Forecast To Top $1 Trillion For First Time In 2025
EasyJet to launch six new routes from the UK next year with £24 flights
A No-Frills Airline Is Getting Into the Premium Game
TAKING OFF: Major airline introduces new inflight service rules with less time to order your drinks
2 Delta flight attendants fail breathalyzer test before flight to JFK
EasyJet reveals plans for new flights from regional UK airport next summer
Airlines not switching quickly enough to green jet fuel, study says
Alaska Airlines tech issue briefly grounds planes in Seattle, disrupts bookings on Cyber Monday
US Senate panel criticizes rising airline seat fees, will call execs to testify
Spirit’s Demise Is a Lesson in ‘Airline-o-nomics’
Inside BA’s new first-class suites: £800 an hour for most private seat
Focus: US airline flight crews confident and angry as unions seek richer contracts
Hawaiian Airlines Eliminates Widebody Route Amid Alaska Airlines Merger
US budget airlines are struggling. Will pursuing premium passengers solve their problems?
Delta CEO says the Trump administration will reverse government ‘overreach’ seen under Biden
Spirit Airlines files for bankruptcy: How will it affect your travel plans?
British Airways yet to identify cause of latest IT meltdown
Delta Airlines Will Start Serving Shake Shack Cheeseburgers Next Month
United Sees Nearly 30% Surge in Travel to European Christmas Markets
Budget airline Israir to launch flights between Israel and NY, ending wartime monopoly by flagship carrier El Al
Asia's airlines blame supply chain woes for disrupted operations
Qantas and Qatar Airways: Planned partnership in the Australian aviation industry under the microscope
Spirit Airlines delays release of Q3 financial results as debt restructuring talks heat up
Delta investigating after plane’s nose mysteriously suffered damage
What Elon Musk's Starlink means for airlines
CAP OFF Major twist in Dublin Airport passenger cap row as High Court pauses decision in victory for airlines next summer season
Riyadh Air plans new jet order decision early next year
Calls for a blanket ban on politicians receiving free flight upgrades
Air Canada flight canceled after altercation between crew member and passenger over blanket request
Research
Webp txr36ytg6uuvd13i8xrjnuempd4m
Gary Leff Chief Financial Officer | View from the Wing

An Air Canada flight from Casablanca to Montreal was cancelled on Friday following an incident involving a flight attendant and a passenger who requested a blanket. The cabin for Flight 73 was reportedly cold, prompting the passenger's request. Video footage shows the purser responding aggressively.

The crewmember can be heard yelling in both French and English, stating, “You will behave or we will get off!” and “I don’t want no bullying against my crew.” She also directed her anger at passengers recording the incident. When the passenger asked to speak with the captain, the flight attendant refused.

The confrontation continued as the plane taxied out, leading to local police being called to remove the passenger. Other passengers disembarked in solidarity.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

The flight was subsequently cancelled, and a new flight AC2073 was operated on Saturday with a different crew. In response to the incident, Air Canada stated:

"We are taking this incident very seriously. It is under review, and we will take appropriate action. We apologize to our customers and deeply regret that their experience today fell far short of what they have come to expect when flying with Air Canada."

Paddle Your Own Kanoo suggests there may be more context to this story. However, Air Canada has issued an apology to passengers and is compensating them for their inconvenience.

— Ankush Sharma (@Aku_700) July 28, 2024

Organizations Included in this History
More News

At the Routes Asia Conference 2025, four prominent Asian airlines shared insights into their current challenges and strategic changes they are implementing.

Apr 3, 2025

Delta Air Lines has announced a major enhancement in its connectivity services with the rollout of fast, free Wi-Fi across its transatlantic network, encompassing destinations in Europe, Israel, and West Africa.

Apr 3, 2025

After a trip from Nashville to Seattle, Jeanette Kronquist encountered an unexpected issue with her rental car reservation.

Apr 3, 2025

FedEx, het grootste exprestransportbedrijf ter wereld, heeft een nieuwe locatie in Amsterdam geopend, waarmee het zijn logistieke capaciteit in Nederland verder uitbreidt.

Apr 3, 2025

The Chase Sapphire Preferred Card is under the spotlight for its annual fee of $95, as cardholders and potential applicants weigh the benefits against the costs.

Apr 3, 2025

Eurowings is set to enhance its partnership with Smartwings by extending its service network from Prague’s Václav Havel Airport.

Apr 3, 2025