Bennett's case involves a more direct allegation against a United employee. According to her tweets, a customer service agent made inappropriate advances while assisting her with rebooking a flight.
"He goes 'oh you have a boyfriend in (city). Well I can be your side piece,'" Bennett tweeted on July 17, 2024. She added that when she declined his advances and moved to charge her phone, he persisted by asking for her number.
"I said 'no I'm going to stay right here.' He then sat down next to me and asked if he could have my number and I said no and walked to a different side of the terminal," Bennett recounted. A fellow passenger reportedly commented on the agent's behavior, calling him "a creeper."
Incidents involving lost or tampered items in checked luggage are not uncommon. Another United passenger reported finding their bottle of tequila opened and partially consumed upon retrieval at baggage claim.
"So an employee at @united went in my luggage, crack open my bottle, took a shot & put it back," tweeted Rich Mac on November 5, 2023.
Similarly, another passenger claimed their expensive whiskey arrived one-third empty after being checked. United Airlines responded by providing a $200 travel credit as compensation.
"Hey @united – bottle of expensive scotch in checked bag. Arrived opened and a third gone," read a tweet from March 28, 2023.
While United took responsibility for these incidents involving alcohol with tangible evidence like broken seals or opened bottles, proving theft of smaller items such as jewelry is more challenging. Passengers must file claims but often face difficulties demonstrating that the items were initially present and establishing their value.
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